Public complaints: An instrument to improve services in public institution of higher learning in post modern era. Case study: Student Affairs Department in Universiti Utara Malaysia [PDF]
Jurgen Habermas dan Anthony Giddens are among other postmodern thinkers have proposed the theory of public sphere and social reflexivity. Because postmodenism has undermined the structure and function of the society and gives extra power to the periphery
Mohd. Noor, Noor Farihah +1 more
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Efektivitas Ombudsman Republik Indonesia Perwakilan Provinsi Riau dalam Menyelesaikan Laporan Masyarakat Dibidang Pelayanan Publik Berdasarkan Undang-undang Nomor 37 Tahun 2009 Tentang Ombudsman Republik Indonesia di Provinsi Riau Tahun 2013-2014 [PDF]
Supervision of public service performed by internal and external supervisory. according to article 35 item 2 of Act No. 25 of 2009 on Public Service can be done through oversight by the Ombudsman of the Republic of Indonesia in accordance with the ...
Indra, M. (Mexsasai) +2 more
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The Romanian Ombudsman and It's Interraction with the Courts- An Exploratory Research
The article focuses on the institution of the Ombudsman and its relations with other institutions/ powers of the state. The least explored interaction, at least in the Romanian literature, is the interaction between the Ombudsman and the courts (both the
Dacian DRAGOŞ +2 more
doaj
A Code of Practice for Grocery Goods Undertakings and An Ombudsman: How To Do A Lot of Harm By Trying To Do A Little Good. WP320. October 2009 [PDF]
The Department of Enterprise, Trade and Employment in its August 2009 Consultation Paper, Code of Practice for Grocery Goods Undertakings, argues that a Code governing grocery supplier/retailer relations, enforced by an Ombudsman, should be introduced ...
Gorecki, Paul K
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Implementation of Public Complaints to the Ombudsman Regarding Road Infrastructure
This research aims to examine the function, role and authority of the Ombudsman representative of Lampung The province accepts public complaints under the Ombudsman Law of the Republic of Indonesia No. 37 of 2008.
Anisa Wijayanti, Ardhita Al Meida Putri
doaj +1 more source
RIGHT TO SUBMIT COMPLAINTS TO THE EUROPEAN OMBUDSMAN [PDF]
This paper will explore the right to file complaints with the European Ombudsman as a fundamental right of European Union citizens. It will present the establishment of the European Ombudsman institution, the selection process, and the Ombudsman’s ...
Sead Mehovic
doaj
The defensor civitatis for the Protection of Vulnerable People
This article considers the Roman defensor civitatis, which has been seen as an ancient precedent for the ombudsman for the people. Similar to the current ombudsman, he protected the most vulnerable people.
M. Lourdes Martinez de Morentin
doaj +1 more source
Designing Redress: A Study About Grievances Against Public Bodies [PDF]
How grievances against public bodies are resolved is important not only for the individuals concerned and the decision-makers complained about but also to the whole system of government. People need to have confidence that when things go wrong, they will
Bondy, V, Le Sueur, A
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Kinerja Ombudsman Republik Indonesia Perwakilan Provinsi Riau dalam Penanganan Laporan Masyarakat Kota Pekanbaru [PDF]
The act of maladministration is a behavior that is not in according with the principle of exellent public services that resulted in material or immaterial losses to society.
Confais, Bastien +2 more
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Reflexiones para una nueva regulación constitucional del Defensor del Pueblo
After more than thirty years since the inclusión of the Ombudsman within the Spanish legal order, this article proposes a new design as of two criteria: on the one hand, which model of Ombudsman approaches nowadays better to the necessities of our ...
Laura Díez Bueso
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