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Designing Efficient Omni-Channel Services
SSRN Electronic Journal, 2020Motivated by the popularity of mobile-order-and-pay applications that are especially prevalent in coffee shops, we explore how to design efficient omni-channel service systems — where customers have the option to employ mobile applications for self-ordering — with respect to sojourn times, throughput, and/or social welfare.
Kang Kang +2 more
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2016
Omni-channel can be defined as a synchronized operating model in which all of the retailer's channels are aligned and present a single face to the customer, along with one consistent way of doing business. In this model, companies replace the many views of the customer they often hold today with one unified view of the customer—enabling them to respond
Saikiran Pollamarasetty, Ravi Potti
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Omni-channel can be defined as a synchronized operating model in which all of the retailer's channels are aligned and present a single face to the customer, along with one consistent way of doing business. In this model, companies replace the many views of the customer they often hold today with one unified view of the customer—enabling them to respond
Saikiran Pollamarasetty, Ravi Potti
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2023
This study provides theoretically sound and practically applicable guidelines for the situation-appropriate and success-oriented design of omni-channel-logistics (=OCL), which the author develops by deriving logistical design elements and their situational influencing factors and by linking them in the form of a conceptual framework consisting of four ...
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This study provides theoretically sound and practically applicable guidelines for the situation-appropriate and success-oriented design of omni-channel-logistics (=OCL), which the author develops by deriving logistical design elements and their situational influencing factors and by linking them in the form of a conceptual framework consisting of four ...
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Romanian Distribution Committee Magazine Volume 4 Issue 2, 2013 Since the advent of the internet, shopping has been a key component in its commercial use and usefulness. Products and services such as books, clothing, household goods, theatre/cinema tickets and holidays were some of the original offerings. Over time the range of products and services available has been extended significantly. However in the last few
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Role of Omni Channel Attributes and Perceived Behavioral Control in Omni Channel Selection
Journal of Economics, Management and Trade, 2023The retailing industry worldwide is transitioning from multi-channel retailing to omni channel retailing. In contrast to multi-channel retailing which provides offerings through different and separate channels, all channels are essentially well integrated in omni channel retailing. In the middle eastern region, the transition from multi-channel to omni
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Digitale Zwillinge erlauben Omni-Channel-Planung
Lebensmittel Zeitung, 2023Digitale Zwillinge können nicht nur Fabriken und Filialen in der Welt der Computer nachbilden, sondern auch ganze Lieferketten. Das ermöglicht endlich eine ganzheitliche Omni-Channel-Planung.
Andreas Hartwig, Sven Schürer
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Omni-Channel-Handel bringt viele Herausforderungen
Lebensmittel Zeitung, 2021Die Wünsche der Kunden und die Konkurrenz von Amazon haben viele stationäre Filialisten zu Omni-Channel-Händlern gemacht. Vor allem bei Textilien, aber auch DIY-Artikeln, ist die enge Verknüpfung von online und offline heute Realität. Das zeigt die neue Studie „Connected Retail 2021“ des EHI.
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Omni-Channel Retailing Strategy and Research Agenda
2020The paper reviews omni-channel retailing strategy to differentiate between omni-channel retailing and its precursors, multi and cross-channel retailing; delineate omni-channel strategies evolving from a retailing perspective; and present a research agenda to address a lack of research on and inconsistencies in this topic.
Grant David B. +2 more
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Technologies Enabling Omni-Channel
2018The retail industry has been scaling up by better co-ordination among channel partners, improving shipment delivery time at a lower possible cost over last few years. Looking at the Indian scenario, large logistics companies such as Bluedart, FedEx, Gati, etc. have launched dedicated services for online retailers.
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Omni-Channel-Management und Customer Journey
2020Ann-Kristin Holter und Inga Schmidt-Ross skizzieren in diesem Beitrag die Chancen und Herausforderungen, die sich aus der Integration der Vertriebskanale im Rahmen des Omni-Channel-Managements ergeben. Insbesondere gehen sie dabei auch auf das Management der Customer Touchpoints entlang der Customer Journey ein.
Ann-Kristin Hölter +1 more
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