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The impact of online reviews on product returns
, 2021PurposeThe value of online reviews has been well documented by academics and practitioners. However, to maximise the benefits of consumer reviews, online sellers must avoid the negative consequences associated with customer feedback, such as reputation ...
Xiaofei Li, Baolong Ma, Hongrui Chu
semanticscholar +1 more source
Journal of Travel Research, 2014
Online reviews have become one of the most influential information sources for consumer decision making. The current research aims to contribute to our understanding of the following question: When consumers are faced with multiple online reviews with mixed information, do they turn to various peripheral factors in order to form their prepurchase ...
Lu Zhang +2 more
openaire +1 more source
Online reviews have become one of the most influential information sources for consumer decision making. The current research aims to contribute to our understanding of the following question: When consumers are faced with multiple online reviews with mixed information, do they turn to various peripheral factors in order to form their prepurchase ...
Lu Zhang +2 more
openaire +1 more source
Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews
Tourism Management, 2019This paper proposes a methodology for conducting importance-performance analysis (IPA) through online reviews. The methodology is composed of three stages: (1) mining useful information from online reviews, (2) estimating each attribute's performance and
Jianwei Bi, Yang Liu, Z. Fan, Jin Zhang
semanticscholar +1 more source
Tourism Management, 2020
Tourists with dissimilar cultural backgrounds think and behave differently. Precisely capturing and correctly understanding the cultural difference will help tourism managers generate greater customer satisfaction and increased business revenue.
S. Jia
semanticscholar +1 more source
Tourists with dissimilar cultural backgrounds think and behave differently. Precisely capturing and correctly understanding the cultural difference will help tourism managers generate greater customer satisfaction and increased business revenue.
S. Jia
semanticscholar +1 more source
Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews
Journal of Hospitality Marketing & Management, 2019The purpose of this study is to discover the public’s general perceptions of robots as frontline employees in the hotel industry based on YouTube online reviews.
Chung-En Yu
semanticscholar +1 more source
International Journal of Production Research, 2019
With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a promising data source to understand customer satisfaction.
Jianwei Bi, Yang Liu, Z. Fan, E. Cambria
semanticscholar +1 more source
With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a promising data source to understand customer satisfaction.
Jianwei Bi, Yang Liu, Z. Fan, E. Cambria
semanticscholar +1 more source
The impact of source credible online reviews on purchase intention
Journal of Research in Interactive Marketing, 2019Purpose This study aims to highlight the importance of brand equity dimensions which act as a mediator between online reviews and consumer’s purchase intention.
Uttam Chakraborty
semanticscholar +1 more source
Journal of Service Research, 2016
Consumers who generate online reviews provide a vital information service for the buying public, influencing nearly half of all purchase decisions. This study focuses on factors that motivate online reviewer engagement (ORE). ORE is a contextually dependent psychological state characterized by varying degrees of altruistic and egoistic market-helping ...
Mathwick, Charla, Mosteller, Jill
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Consumers who generate online reviews provide a vital information service for the buying public, influencing nearly half of all purchase decisions. This study focuses on factors that motivate online reviewer engagement (ORE). ORE is a contextually dependent psychological state characterized by varying degrees of altruistic and egoistic market-helping ...
Mathwick, Charla, Mosteller, Jill
openaire +2 more sources