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Research on the Priority of Service Quality Index for Online English Teaching during the COVID-19 Pandemic: Dual Perspective

Mathematics, 2022
Online English education has become a very common way of educating and learning during the coronavirus pandemic. However, the weight analysis index for the service quality survey of the online English education industry remains a research gap during this
Yu-Yu Ma, Jwu-Jenq Chen, Chia-Liang Lin
doaj   +3 more sources

Ranking of Service Quality Index and Solutions for Online English Teaching in the Post-COVID-19 Crisis

Mathematics, 2023
Online English teaching remains prevalent post-pandemic, yet there is a significant research gap in assessing service quality during this period. Thus, this study employs a hybrid FANP and GRA method to evaluate critical factors sustaining high service ...
Yu-Yu Ma, Chia-Liang Lin, Hung-Lung Lin
doaj   +3 more sources

Developing an Evaluation Index System for Service Capability of Internet Hospitals in China: Mixed Methods Study

Journal of Medical Internet Research
BackgroundRapid advancements in web-based technology have significantly transformed the health care landscape. In China, internet hospitals have emerged as vital components of the health care system.
Mingge Xia, Qi Liu, Li Ma, Jingyu Wen, Yan Xue, Hao Hu, Min Li, Hong Wei   +7 more
doaj   +2 more sources

Introducing the municipal digital offering index for evaluating online services and addressing the digital divide. [PDF]

PeerJ Comput Sci
This research introduces the Municipal Digital Offering Index (MDOI) to assess municipal online service development in Chile. The study utilizes content analysis of municipal websites, creating a systematic instrument to evaluate digital services. It evaluates all 344 Chilean municipalities based on 163 dichotomous variables.
Busco C, González F, Farina P, Vivas J, Saavedra F, Avalos L.   +5 more
europepmc   +2 more sources

Development of E-administration Services in Poland [PDF]

Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej, 2019
Rozwój technik komunikacyjnych i informacyjnych powoduje, że wymagania obywateli wobec administracji państwowej są coraz większe. Aktualnie społeczeństwo wymaga ciągłego poszerzania usług administracyjnych w formie elektronicznych kanałów dostępu do ...
Władysław Świątek
doaj   +15 more sources

Design of online service reputation system for agricultural products sales platform based on P2P network

Acta Agriculturae Scandinavica. Section B, Soil and Plant Science, 2021
Due to the failure of the existing systems to convert online service reputation evaluation, the accuracy, average recall rate and average comprehensive index of online service reputation evaluation show a straight-line downward trend.
Jia Baoyu, Yu Zhaoji, Zhao Yingzi
doaj   +1 more source

Gojek VS Grab: Which One Is Better in Creating Customer Satisfaction and Loyalty?

Business and Finance Journal, 2022
Online ride-hailing is now becoming a popular option for customers to travel worldwide, including for consumers in Indonesia. However, the Covid-19 pandemic caused many force majeure problems for companies serving online ride-hailing services.
Berto Mulia Wibawa, Grisna Anggadwita, Rachma Rizqina Mardhotillah, Syarief Nur Husin, Alyaa Zalfaa Komara Putri, Siska Lusia Putri   +5 more
doaj   +1 more source

The determinants of customer loyalty in the Indonesian ride-sharing services: offline vs online [PDF]

Innovation & Management Review, 2019
Purpose – This study aims to analyze the effect of service quality on trust, satisfaction and loyalty by adopting two models, namely, conventional service quality model from Parasuraman and information systems (IS) success model from Delone and McLean ...
Adi Kuswanto, Sundari Sundari, Ashur Harmadi, Dwi Asih Hariyanti   +3 more
doaj   +1 more source

The Perception of SPADA-DIKTI Services in Underdeveloped Area Using Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA)

Proceedings, 2022
A good online learning system service performance can reduce the negative influence of the learning environment, which in turn can increase the effectiveness of the learning process.
Heri Yuliyanto, Chotib Chotib, Athor Subroto, Badra Al Aufa, Sancoko Sancoko, Dian Kusumaningrum   +5 more
doaj   +1 more source

P05.15. Online indexing service for research articles published on Ayurveda [PDF]

BMC Complementary and Alternative Medicine, 2012
Purpose Literature searching for prior research work on Ayurveda can turn out to be a frustrating exercise because the majority of the journals publishing papers on Ayurveda are not indexed in international databases such as Pubmed. Absence of controlled vocabulary that can facilitate literature search in the areas of Ayurvedic research makes it even ...
Manohar, R, Eranezhath, S, Mahapatra, A, Manohar R, S   +3 more
openaire   +1 more source