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Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
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Journal of Artificial Intelligence and Engineering Applications (JAIEA)The rapid growth of application-based food delivery services in Indonesia highlights the importance of not only convenience and delivery speed but also user satisfaction. This study aims to develop a digital survey system and management application capable of automatically calculating the Customer Satisfaction Index (CSI), analyzing key user ...
Jonathan Liu +2 more
openaire +1 more source
Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Riel,Allard C.R.,van +2 more
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A reappraisal of online mathematics teaching using LaTeX [PDF]
, 2009 The mathematics language LaTeX is often seen outside of academic circles as a legacy technology that is awkward to use. MathML - a verbose language designed for data-exchange, and to be written and understood by machines - is sometimes by contrast seen ...
Fox, Seamus +2 more
core +1 more source
Journal of Innovation & KnowledgeGovernment online services are often considered a core component of e-government, generating significant interest not only among practitioners and scholars but also among policymakers because of their crucial role in enhancing a country's governance ...
Yuanyuan Chen, Zhipeng Chen
doaj +1 more source
Indonesian Journal of Business and Entrepreneurship, 2016 This research was conducted with the aim 1) to analyze gaps that occurs between perception and expectations of the company implementation of SI-PUHH Online, 2) to analyze the level of satisfaction of the company implementation of SI-PUHH Online 3 ...
Mangatas Simanjuntak +2 more
doaj +1 more source
Modelling Online Course Services and Comparison of its Major Providers [PDF]
, 2018 Online course has created many success stories since its inceptions. It has opened opportunities for learners, instructors, universities, companies, and other organizations to fulfill their needs in education and even creates new needs which previously ...
Alkaff, Abdullah +7 more
core +1 more source
Assessing Public Service Level: Evidence from Ngawi Regency In 2024
EfficientPublic service measurement constitutes a follow-up to the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, serving as a metric for evaluating public performance and the ...
Malik Cahyadin +4 more
doaj +1 more source
Development index and the challenges of adopting artificial intelligence in improving the quality of e-government services to citizens in Jordan [PDF]
Problems of Information SocietyThe purpose of this study is to evaluate the global and continental positions of e-government models in countries such as Jordan by analysing their experiences. The evaluation of the progress of e-government is carried out using a multi-practice
Mohammad Ali ALQudah, Leyla Muradkhanli
doaj +1 more source