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The cost of service quality in IT Outsourcing
12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops, 2011In recent years, the IT services industry is under continuous pressure to improve the quality of its services, while doing so at reduced prices. In order to determine quality, the IT industry seems to be converging towards a set of commonly used metrics, including but not limited to, equipment availability, the time to resolve incidents, etc.
Nikos Anerousis +2 more
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A framework for outsourcing IS/IT security services
Information Management & Computer Security, 2006PurposeThis paper seeks to provide an overview of the major technical, organizational and legal issues pertaining to the outsourcing of IS/IT security services.Design/methodology/approachThe paper uses a combined socio‐technical approach to explore the different aspects of IS/IT security outsourcing and suggests a framework for accommodating security ...
Maria Karyda 0001 +2 more
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Business Logistics in Modern Management, 2009 Companies have always been engaging special external associate, other complementary companies, for performing particular business activities through contracting their mutual access to the resources that were out of the possibility of their autonomous range.
Gordana Nikolic, Dario Zoric
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, 2003 This study examined outsourcing benefits and service quality of convention services outsourced for association meetings. An on-line survey was e-mailed to 1,790 association meeting planners and 253 responses were used for data analysis; Six convention ...
Ro, Hee Jung
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Manufacturers' Outsourcing to Staffing Services
ILR Review, 2012The authors estimate the effects of U.S. manufacturers' use of staffing services on measured employment and labor productivity between 1989 and 2009. Using time series data constructed from the Occupational Employment Statistics program, they document the dramatic increase in manufacturers' use of staffing services to fill core production occupations ...
Dey, Matthew +2 more
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Outsourcing Continuations Services: Issues and Implications
The Serials Librarian, 1998Abstract Outsourcing of technical services has become fairly established for monographs. Before these services can be extended to continuations or serials, a number of issues need to be resolved including an assessment of market interest, the handling of local specifications, and technology requirements.
Dana Walker, Robb M. Waltner
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Security considerations in outsourcing IT services
Information Security Technical Report, 1996Abstract This article examines the range of security issues that need to be considered when outsourcing IT services.
John A. Blackley, John Leach
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Outsourcing Contracts : Outsourcing of Logistics Services
2006Rapidly or slowly, globally or locally, outsourcing has already penetrated all sectors of business and value chains. Outsourcing has been one of the most commonly used management practices during the last decade, and the outsourcing business continues to grow and expand significantly across all value chains.
Joan Jané, Alfonso de Ochoa
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Service outsourcing management for complexity: Characteristics of service outsourcing industry
2010 2nd IEEE International Conference on Information Management and Engineering, 2010As information and communication technologies, the rapid development of service "may be trade-related" elements to improve on a global scale with high-end services has set off a new round of industry, characterized by the transfer of wave, namely, "service outsourcing." Based on the basic theory of CAS, as well as gathering together the main ...
Xia Wang, Shilei Sun, Zhenxiang Zeng
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Service Competition for IT Service Outsourcing
2008 3rd International Conference on Innovative Computing Information and Control, 2008With IT outsourcing being a widely adopted business strategy, the objective of this study is to identify the status of competition as a mechanism for the client to induce service quality from the service providers. This paper brings up a game model of service level competition between two vendors with different marginal costs in a two-period framework.
Pao-Li Kuo, Chung-Chi Hsieh
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