Results 1 to 10 of about 22,396,701 (403)

Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience

open access: yesJournal of Patient Experience, 2021
The Ombudsman Office at a large academic medical center created a standardized approach to manage and measure unsolicited patient complaints, including methods to identify longitudinal improvements, accounting for volume variances, as well as incident ...
Stephanie Bayer JD   +4 more
doaj   +2 more sources

Patient's experience [PDF]

open access: yesBMJ, 2006
It was terrifying waking up in intensive care.1 I didn't know where I was or what had been done. In particular, having the balloon in my mouth was terrifying. This frightened me into discharging myself. I was so frightened at the thought I might die, and I wanted to be in familiar surroundings and hoped I would be OK.
Roxy Senior, Patel
openaire   +7 more sources

Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches

open access: yesHealthcare, 2023
(1) Background: Patients’ experiences and satisfaction with their treatment are becoming increasingly important in the context of quality assurance, but the measurement of these parameters is accompanied by several disadvantages such as poor cross ...
Anna Lena Friedel   +10 more
semanticscholar   +1 more source

Routine measurement of patient experience

open access: yesBMJ Open Quality, 2023
Patient experience is a key pillar of healthcare quality. We describe a framework of three short generic measures covering Patient Experience, Result Satisfaction and Service Integration.
T. Benson, A. Benson
semanticscholar   +1 more source

Improved Patient Experience and Outcomes: Is Patient–Provider Concordance the Key?

open access: yesJournal of Patient Experience, 2022
Health disparities remain ubiquitous in the United States despite initiatives by the federal government and other organizations. A long-term solution for health inequity is needed in order to help improve patient outcomes for all.
Sonia V. Otte
semanticscholar   +1 more source

Patient Experience with In-Person and Telehealth Visits Before and During the COVID-19 Pandemic at a Large Integrated Health System in the United States

open access: yesJournal of general internal medicine, 2022
Background Information about telehealth versus in-office visits and how patient experience before compared to during the COVID-19 pandemic is important for healthcare planning.
Ron D. Hays, S. Skootsky
semanticscholar   +1 more source

Digital Patient Experience: Umbrella Systematic Review

open access: yesJournal of Medical Internet Research, 2022
Background The adoption and use of technology have significantly changed health care delivery. Patient experience has become a significant factor in the entire spectrum of patient-centered health care delivery.
Tingting Wang   +3 more
semanticscholar   +1 more source

The patient experience [PDF]

open access: yesBreast Cancer Research and Treatment, 2007
The impact of improved treatments for the management of hormone-sensitive breast cancer extends beyond clinical responses. Thanks to appropriate literature and access to the internet, patient awareness of treatment options has grown and patients are now, in many cases, able to engage their oncologists in informed conversations regarding treatment and ...
Nadia Harbeck, Renate Haidinger
openaire   +4 more sources

The Relationships Between Patient Experience with Nursing Care, Patient Satisfaction and Patient Loyalty: A Structural Equation Modeling

open access: yesPatient Preference and Adherence, 2022
Purpose When creating and managing patient loyalty, medical institutes always focus on medical technicians, overall healthcare quality, and hospital brands, and the role of nursing seems to be underappreciated.
Xiao Chen   +5 more
semanticscholar   +1 more source

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