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Using patient experience to run a hospital

BMJ, 2021
As chief experience officer for a trust, Annie Laverty is unique in the NHS in holding board level responsibility for improving staff and patient experience. She tells Jacqui Wise about using real time patient feedback to improve the quality and safety of care.
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Patients' experiences eating in a hospital – A qualitative study

Clinical Nutrition ESPEN, 2021
Even though there is a lot of focus on nutrition in hospitals, patients often continue to lose weight during their stay. A meal is a complex activity. Several factors have an influence on the intake of nutrition. The purpose of the study is to identify the experiences of patients about eating situations, wishes and needs in connection with meals during
Karen L. Larsen   +2 more
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The Experience of Hospitalized Elderly Patients

Journal of Gerontological Nursing, 2002
ABSTRACT Little is known about the subjective experience of older adults during hospitalization. The purpose of this study was to identify and describe the hospitalization process as perceived by older adults. This qualitative study explored hospitalization as perceived by eight White, middle-class, elderly patients in one large, western ...
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The fake patient: A research experiment in a Ghanaian hospital

Social Science & Medicine, 1998
The authors report on a research experiment involving the admission of one of them as a pseudo-patient in a rural Ghanaian hospital. The experiment was meant to assess the feasibility of carrying out unobtrusive participant observation in a hospital setting. Practical, methodological and ethical implications are discussed.
van der Geest, S., Sarkodie, S.
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Patients' experiences of using hospital services

British Journal of Nursing, 2016
where you are going until you know where you have been’. This is certainly true when it comes to the regulation and management of NHS healthcare services. To find out whether these services are appropriate—and, more to the point, safe—we need to ask patients regularly about their experiences.
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