Results 241 to 250 of about 97,038 (278)

Service failure in peer-to-peer accommodation

open access: yesAnnals of Tourism Research, 2021
Abstract A two-stage study using text-mining and critical incident techniques was conducted to identify the service failure type in peer-to-peer accommodation and recovery strategies adopted to address them. Guests experience new types of service failure in peer-to-peer accommodation compared with traditional accommodations and online travel websites.
Yujia Chen, Iis P Tussyadiah
exaly   +4 more sources

Factors of satisfaction and intention to use peer-to-peer accommodation

International Journal of Hospitality Management, 2016
To better understand the behavioral characteristics of consumers in the sharing economy, this study examines factors that influence guests’ satisfaction with a peer-to-peer (P2P) accommodation and their intention to use it again for future trips. Based on an online survey of 644 travelers living in the United States, guest satisfaction was identified ...
Iis P Tussyadiah
exaly   +4 more sources

Peer-to-peer accommodation and sustainability in Mountain areas

open access: yesWorldwide Hospitality and Tourism Themes, 2018
PurposeThis paper aims to formulate assumptions on home sharing users’ sensitivity toward sustainability in mountain areas and define the sustainability indicators that may be used to search for home-based accommodation in mountain areas.Design/methodology/approachThe paper is based on a literature review of key terms: mountain tourism, peer-to-peer ...
Raphaël Dornier, Noureddine Selmi
openaire   +2 more sources

Identifying salient attributes of peer-to-peer accommodation experience

open access: yesJournal of Travel & Tourism Marketing, 2016
This study explores key content and themes from online reviews to explain major service attributes of peer-to-peer (P2P) accommodation sought by guests. The results from lexical analyses indicate that attributes frequently mentioned in guest reviews are associated with location (proximity to point of interest and characteristics of neighborhood), host (
Tussyadiah, Iis, Zach, F
core   +5 more sources

Peer-to-peer accommodation services in the sharing economy

International Journal of Contemporary Hospitality Management, 2019
Purpose This study aims to focus on peer-to-peer accommodation services in the sharing economy. Adopting construal level theory as the theoretical foundation, this study investigates the main and interaction effects of social and spatial distances on guest loyalty toward peer-to-peer accommodation.
Kevin Kam Fung So, Karen L Xie
exaly   +2 more sources

SPATIAL COOPETITION AND PEER-TO-PEER ACCOMODATION PRICES [PDF]

open access: yesGlobal Fashion Management Conference, 2023
Peer-to-peer accommodation prices can be derived from individual accommodation and destination characteristics. This study focuses on spatially coopetitive pricing among peer-to-peer accommodations at both individual and clustered levels.
Hanna Lee, Seongsoo Jang, Jinwon Kim
openaire   +2 more sources

Examining the antecedents and consequences of trust in the context of peer-to-peer accommodation [PDF]

open access: yesInternational Journal of Hospitality Management, 2019
The theoretical understanding of peer to peer (P2P) accommodation has received much attention over the years; however, relatively little attention has been directed towards trust in peer to peer accommodation. Thus, the purpose of the present study is to
Gomaa Agag, Riyad Eid
exaly   +2 more sources

Peer-to-peer accommodation experience: A Chinese cultural perspective

open access: yesTourism Management Perspectives, 2020
© 2019 Elsevier Ltd With the growing popularity of peer-to-peer (P2P) accommodation worldwide, this conceptual paper reviews and explores Chinese users’ P2P accommodation experiences from a cultural perspective.
Guojie Zhang, Mingming Cheng
exaly   +2 more sources

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