Results 121 to 130 of about 1,616 (164)

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Journal of Retailing and Consumer Services, 2023
Mengmeng Song, Huixian Zhang, Yucong Duan   +2 more
exaly  

The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

Journal of Retailing and Consumer Services, 2021
Yu Zhang, Jiafu Su
exaly  

Politeness strategies

2023
Yasuko Obana, Michael Haugh
openaire   +1 more source

Grand strategy of politeness in new social networks: revisiting Leech’s politeness theory among Iranian EFL learners using Telegram

Journal of Politeness Research, 2023
Reza Ahmadi, Hiwa Weisi
exaly  

A Proposal and Implement in Non-task-oriented Dialogue System of Risky Politeness Strategy

Transactions of the Japanese Society for Artificial Intelligence, 2022
Tomoki Miyamoto, Akihiro Suzuki
exaly  

The Concept of “Politeness” in the Political Discourse and the Strategies of Communicative Politeness

KAZAN LINGUISTIC JOURNAL, 2022
A.A. Abdrakhmanova, E.M. Kolpakova
openaire   +1 more source

Politics and political strategies

2014
openaire   +1 more source

Strategy and politics

Survival, 1967
openaire   +1 more source

Politics and Strategy

2011
openaire   +1 more source

Politics and Strategy

1997
openaire   +1 more source