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The alignment model of indirect communication. [PDF]

open access: yesPLoS One
Achimova A, Franke M, Butz MV.
europepmc   +1 more source
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Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Journal of Retailing and Consumer Services, 2023
Yucong Duan   +2 more
exaly  

Computational Politeness in Natural Language Processing: A Survey

ACM Computing Surveys
Mauajama Firdaus   +2 more
exaly  

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