Results 91 to 100 of about 7,104 (160)

Bringing Relationship Marketing Theory into B2B Practice: The B2B-RP Scale and the B2B-RELPERF Scorecard [PDF]

open access: yes
This study presents a new measurement scale to assess the performance of a relationship between two firms. The Business-to-Business Relationship Performance (B2B-RP) scale is presented as a high order concept.
Lages, Luis Filipe   +2 more
core  

Assessing and managing the costs of satisfaction in B2B servicies [PDF]

open access: yes, 2009
Customer satisfation has been shown to be key in pursuing firm profitability, both in consumer and business markets. However, the raltionship between customer satisfation and the costs that company incurs to obtain satisfation has been less widely ...
CUGINI, ANTONELLA   +2 more
core  

Service quality gap analysis in private sector bank - a customer perspective [PDF]

open access: yes
The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire.
Ananth, A., Ramesh, R., Prabaharan, B.
core   +1 more source

Contextualized B2B Registries [PDF]

open access: yes, 2007
. Service discovery is a fundamental concept underpinning the move towards dynamic service-oriented business partnerships. The business process for integrating service discovery and underlying registry technologies into business relationships ...
Radetzki, U   +2 more
core  

Struggles over waste: Preparing for re-use in the Danish waste sector. [PDF]

open access: yesWaste Manag Res, 2023
Moalem RM   +3 more
europepmc   +1 more source

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