Results 11 to 20 of about 142,044 (305)
When are public apologies ‘successful’? Focus on British and French apology press uptakes [PDF]
Journal of Pragmatics, 2015 Public apologies are one of the most prominent examples of migration of speech acts from the private to the public sphere and now commonly feature in a wide range of public and media settings. Judging by the last two decades, the act of public apology is clearly in the process of social change, although perhaps more particularly in English-speaking ...
Clyde Ancarno
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Effective Public Apologies [PDF]
, 2019 AbstractCommunicating with the public after corporate crises is often necessary, yet little evidence provides guidance. To address this, our theoretical and content analyses of public apologies revealed 12 key content elements. From these, we developed a basic apology, and tested its effectiveness alone, and with additional content.
Kim, Hoh +4 more
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China’s Apologetic Justice: Lessons for the United States?
Columbia Journal of Race and Law, 2014 Many scholars have criticized Congressional apology resolutions for slavery as inadequate and ineffective. Ironically, Congress may look to China’s apologetic justice in intentional intellectual property infringements to learn valuable lessons about ...
Xuan-Thao Nguyen
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RUDN Journal of Russian History, 2022 The article presents an analysis of the historical, political and philosophical work of outstanding German scientist, Professor Gottlieb Samuel Treuer “Apology of Ivan Vasilyevich II, Grand Duke of Moscow, usually falsely accused of tyranny,” published ...
Nataliya V. Eylbart
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Homophobic slurs and public apologies: the discursive struggle over fag/maricón in public discourse [PDF]
, 2012 A handful of recent incidents hints at an ideological struggle over the use of the English word fag(got) and the Spanish word maricón in public discourse. This article examines the discursive and ideological struggle over the terms through the comparison
Cashman, Holly R.
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Public Penitence: Facebook and the Performance of Apology
Social Media + Society, 2020 This article explores the 2018 apology campaign launched by Facebook in the wake of the Cambridge Analytica scandal. While the campaign has largely been read as a failure, this article reads the five key moments of apology against the broader cultural ...
Kimberly Hall
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Impacts of Self-construal Level on Sport Consumer Response to Athlete Scandals: Cross-cultural Approach [PDF]
Cheyuk gwahag yeon-gu, 2021 PURPOSE This study aimed to test the impact of sport consumers‘ self-construal levels on their responses toward an athlete scandal by conducting a cross-cultural experimental study.
Jin Namkung, Joon Sung Lee
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The exhibition Namibia-Germany: a shared/divided history. Resistance, violence, memory [PDF]
The Open Arts Journal, 2014 The year 2004 was the centenary of the outbreak of a colonial war in former German South West Africa in which thousands of Africans were killed by the colonial power.
Clara Himmelheber
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Suomen Antropologi, 2019 Focusing on Prime Minister Gordon Brown’s apology to British child migrants in 2010, this article proposes that public apology, as a moral and political act, is a compelling site for examining attempts to redefine and redress previously silenced pasts ...
Katja Uusihakala
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The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour [PDF]
, 2007 Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and ...
A. Palmer, R. Beggs, C. Keown-McMullan +61 more
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