Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty
Journal of Asian Finance, Economics and Business, 2020 This study examines the relationships and the impacts of service quality, customer satisfaction and switching costs on customer loyalty of e-banking in commercial banks.
D. Nguyen +3 more
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Monopoly Distortions in Durability and Multi-Dimensional Quality [PDF]
, 2009 I show that Swan’s (1970) independence result requires a multiplicative interaction between durability and all other quality attributes. Because there is no compelling argument for a multiplicativity in quality, monopolists tend to distort durability ...
Carlton +10 more
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The Implementation of the Kaizen System for Manufacturing Enterprises Quality Management
Beneficium, 2023 The article discusses the theoretical, methodological and practice aspects of quality management in a manufacturing enterprise, presents the results of an analysis of the costs of quality management.
Christina V. Drokina, Fatema Fakhro
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Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2009 Within the contemporary economic conditions, enterprises might achieve a competitive advantage if only they sell goods and services with high quality and lower prices. Customers, usually, prefer quality goods with acceptable prices, while such goods create reputation with the particular brand.
Vitanova, Gordana, Spaseska, Tatjana
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Pathogenesis and Clinical Relevance of Candida Biofilms in Vulvovaginal Candidiasis
Frontiers in Microbiology, 2020 The ability of Candida spp. to form biofilms is crucial for its pathogenicity, and thus, it should be considered an important virulence factor in vulvovaginal candidiasis (VVC) and recurrent VVC (RVVC).
Carmen Rodríguez-Cerdeira +17 more
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A study of the impact of financial performance in tourists and travel agencies by applying a Total Quality Management approach [PDF]
African Journal of Hospitality, Tourism and Leisure, 2020 The aim of the study was to assess the impact of TQM applications on the financial performance indicators of government sector organizations. The importance of this research springs from the general trend of interest in the development of this important ...
Tariq Irmaan Abbas
doaj
Conceptual framework for managing quality costs at machine-building enterprises
Економіка, управління та адміністрування, 2019 Perception of product quality as an economic category can help to improve the competitiveness of products and to increase the profitability of the enterprise due to the management of quality costs.
М.О. Skliar
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Quality Costs : Facilitating The Quality Initiative [PDF]
, 2006 Ideas of what constitute quality costs have been changing rapidly. Whereas only a few years ago the costs of quality (COQ) were perceived as the cost of running the quality assurance department and the laboratory plus scrap and warranty costs, it is now ...
Permatasari, P. (Paulina)
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Laparoscopic versus open colorectal resection for cancer and polyps: A cost-effectiveness study [PDF]
, 2014 Methods: Participants were recruited in 2006-2007 in a district general hospital in the south of England; those with a diagnosis of cancer or polyps were included in the analysis.
Dowson, H +4 more
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Costs of Quality: Exploratory Analysis of Hidden Elements and Prioritization using Analytic Hierarchy Process [PDF]
International Journal of Supply and Operations Management, 2015 Cost of Quality analysis is emerged as an effective tool for the industrial managers for pinpointing the deficiencies in the system as well as for identifying the improvement areas by highlighting the cost reduction opportunities. However , this analysis
Sailaja A, P. C. Basak, Viswanadhan K G
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