Results 281 to 290 of about 3,071,367 (313)

Determinants of service quality in higher education [PDF]

Interdisciplinary Management Research, 2010
The purpose of the study is to report on an in-depth exploration of service quality in a higher education and to evaluate the relative efficacy of two measuring instruments of service quality (namely Higher Education PERF-ormance (HEdPERF) and SERVPERF within a higher education setting.
openaire  

Some of the next articles are maybe not open access.

Related searches:

In search of quality: measuring Higher Education Service Quality (HiEduQual)

Total Quality Management & Business Excellence, 2017
The aim of the study is to develop and validate the construct HiEduQual (Higher Education Service Quality) to measure the level of service quality in higher education (HE) institutions. Scale development was undertaken through focus group discussions with four different stakeholders of HE that included students, parents, teachers, and employers.
Khawaja Fawad Latif, Imran Latif, Umar Farooq Sahibzada, Mohsin Ullah   +3 more
openaire   +1 more source

Constructs of quality in higher education services

International Journal of Productivity and Performance Management, 2016
Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in higher education services through a general review.
openaire   +1 more source

Employers' Perceptions of Service Quality in Higher Education

Journal of Marketing for Higher Education, 1997
ABSTRACT Intense competition in the higher education sector in New Zealand has forced a number of educational institutions to examine the need for assessments of customer-perceived service quality for differentiation purposes. Research studies in the past have mainly focused on either the administrators or the students' perspectives and have overlooked
Mathew Joseph, Beatriz Joseph
openaire   +1 more source

Improving the Quality of Educational Services in Higher Education Institutions Using Quality Function Deployment

2023
İyi yetişmiş işgücüne yönelik talebin her geçen gün artması, yükseköğretim kurumlarının kaliteli eğitim öğretim hizmetleri sunmalarını bir zorunluluk haline getirmekte; bu zorunluluk onlara büyük sorumluluklar yüklemektedir. Bu noktadan hareketle bu çalışmada, bir devlet üniversitesinin İktisadi ve İdari Bilimler Fakültesi’nde sunulmakta olan ...
Uludağ, Ahmet Serhat, Doğan, Hatice
openaire   +1 more source

QUALITY EVALUATION METHODS OF EDUCATIONAL SERVICES

2015
The market of educational services in Kyrgyzstan has been developed for last 20 years. There is a quantitative growth; however, we must pay attention to the qualitative growth of the education market. This article discusses concepts such as quality and customer, analyzes the various methods for measuring quality, and offers the results of an empirical ...
openaire   +1 more source

A student's perspective of service quality in education

Total Quality Management, 1997
(1997). A student's perspective of service quality in education. Total Quality Management: Vol. 8, No. 2-3, pp. 120-125.
openaire   +1 more source

Time to add screening for financial hardship as a quality measure?

Ca-A Cancer Journal for Clinicians, 2021
Cathy J Bradley, K Robin Yabroff, S Yousuf Zafar   +2 more
exaly  

Consumer Evaluation of Quality of Education Services in Higher Education

Proceedings of the 16th European Conference on Management Leadership and Governance, 2020
openaire   +1 more source

Determinants of Service Quality in Education

Journal of Professional Services Marketing, 1998
openaire   +1 more source