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A Perspective on Service Quality and Closing Service Quality Gaps [PDF]
Paripex - Indian Journal Of Research, 2012 openaire +1 more source
Quality of service in internet
VTT Information Technology. Research News, 1999Internet traffic consists of packets, These Internet Protocol (IP) packets data of, for instance, WWW, e-mail and IP phone applications. How well the packets flow can be characterized by Quality of Service (QoS) parameters.
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Quality of service in web services
Proceedings of the 34th Annual Hawaii International Conference on System Sciences, 2005M. Kumar, M. Conti
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Service Climate for Service Quality
Current Directions in Psychological Science, 1993Kenneth P. Yusko +2 more
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