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The effect of service quality and customer satisfaction on customer loyalty
International Journal of Bank Marketing, 2019Purpose The purpose of this paper is to investigate the impact of customer satisfaction, service quality, the perceived value of services, corporate image and corporate reputation on customer loyalty and their relationship in the Turkish banking ...
Pınar Özkan +3 more
semanticscholar +1 more source
1993
Quality of service is a major concern for telecommunication providers and is the result of a compromise between user needs and technical and economical constraints in network design. According to CCITT,1 quality of service can be defined as the collective effect of the service performances which determine the degree of user satisfaction and can be ...
S. Tirró, A. Puccio, V. Speziale
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Quality of service is a major concern for telecommunication providers and is the result of a compromise between user needs and technical and economical constraints in network design. According to CCITT,1 quality of service can be defined as the collective effect of the service performances which determine the degree of user satisfaction and can be ...
S. Tirró, A. Puccio, V. Speziale
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Quality of Service Routing [PDF]
, 2003 Constraint-based routing is an invaluable part of a full- fledged Quality of Service architecture. Unfortunately, QoS routing with multiple additive constraints is known to be a NP-complete problem. Hence, accurate constraint-based routing algorithms with a fast running time are scarce, perhaps even non-existent.
Van Mieghem, P.F.A. (author) +8 more
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MVO-Based 2-D Path Planning Scheme for Providing Quality of Service in UAV Environment
IEEE Internet of Things Journal, 2018The need to develop smart unmanned aerial vehicles (UAVs) which are capable of deciding their trajectories is increasing at a rapid pace. Due to their usage in wide range of applications, such as-military, security, communications, survey mapping ...
Puneet Kumar +5 more
semanticscholar +1 more source
2016
WSNs are used for a wide range of applications such as environmental sensing, clinical monitoring, and military surveillance. As in traditional data networks such as the Internet and Mobile Ad hoc Networks (MANETs), the different applications of WSNs demand that certain service requirements be met for optimal performance.
Rastko R. Selmic +2 more
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WSNs are used for a wide range of applications such as environmental sensing, clinical monitoring, and military surveillance. As in traditional data networks such as the Internet and Mobile Ad hoc Networks (MANETs), the different applications of WSNs demand that certain service requirements be met for optimal performance.
Rastko R. Selmic +2 more
openaire +2 more sources
2004
A precedent of some of the ideas discussed in this book is to be found in the concepts of quality. Therefore, it is only fair that we establish this dependence in this chapter.
Beatriz Muñoz-Seca, Josep Riverola
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A precedent of some of the ideas discussed in this book is to be found in the concepts of quality. Therefore, it is only fair that we establish this dependence in this chapter.
Beatriz Muñoz-Seca, Josep Riverola
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Service quality for service innovation
2008 IEEE International Conference on Service Operations and Logistics, and Informatics, 2008Service innovation is important in today's world economy. It is the current focus of many businesses. The reason is that services today represent 80% of most developed countries' GDP and a growing percentage of the developing countries' GDP. Organisations today can no longer compete only on providing superior service on their core products, instead ...
J. Francis, Lorna Uden, Wei Dai
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Service quality evaluation by service quality performance matrix
Total Quality Management & Business Excellence, 2003Excellent service quality and high customer satisfaction is the key issue and challenge for today's service industry. Customer perception (satisfaction) and customer expectation (importance) determines the service quality performance. Questionnaires help service providers to realize their service quality performance, and the weighted average of ...
Y. H. Hung, Kuen-Suan Chen, M. L. Huang
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2018
The pattern of human consumption has changed dramatically over the last few decades, services accounting for more than 40% of the total consumption expenditure against only less than 25% earlier. And quite expectedly, the service sector now contributes a much larger share in the total national income, quite so compared to ‘manufacturing’.
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The pattern of human consumption has changed dramatically over the last few decades, services accounting for more than 40% of the total consumption expenditure against only less than 25% earlier. And quite expectedly, the service sector now contributes a much larger share in the total national income, quite so compared to ‘manufacturing’.
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Service industry systems and service quality [PDF]
, 2001 No ...
de Jc Ko Ruyter, Mgm Martin Wetzels
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