A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
, 2018 © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
core +1 more source
Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19 [PDF]
, 2022 Rahmat Hidayat Muslimin +3 more
openalex +1 more source
Therapeutic Apheresis and Dialysis, EarlyView.ABSTRACT Background Chronic kidney disease is a growing public health problem worldwide, and the number of patients requiring renal replacement therapy is steadily increasing. Türkiye has experienced a similar rise in both the incidence and prevalence of renal replacement therapy over the past decades; however, national‐level projections of future ...
Arzu Akgül +2 more
wiley +1 more source
THE IMPERATIVES OF QUALITY SERVICES IN CONDITION OF EUROPEAN INTEGRATION [PDF]
CES Working Papers, 2012 Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or service and it can be defined as a set of properties and characteristics of a product or service, which gives it its ability to meet the ...
Natalia Remesovski
doaj
Evaluate the Service Quality of Sam Ratulangi International Airport Using Importance and Performance Analysis (IPA) [PDF]
, 2016 Aviation is one of the most fundamental aspect that affect the global development significantly in the new century and it is considered as an important inputs into wider economic, political, and social processes.
Massie, J. D. (James) +2 more
core
Mapping the evolution of mitochondrial complex I through structural variation
FEBS Letters, EarlyView.Respiratory complex I (CI) is crucial for bioenergetic metabolism in many prokaryotes and eukaryotes. It is composed of a conserved set of core subunits and additional accessory subunits that vary depending on the organism. Here, we categorize CI subunits from available structures to map the evolution of CI across eukaryotes. Respiratory complex I (CI)
Dong‐Woo Shin +2 more
wiley +1 more source
Desain Dan Quality of Service (Qos) Layanan Voice Over Internet Protocol (Voip) Pada Sistem Operasi Android Menggunakan Jaringan High Speed Downlink Packet Access (Hsdpa) [PDF]
, 2014 Layanan Voice over Internet Protocol(VoIP) adalah komunikasi data audio dua arah yangmelewati jaringan internet [1]. Layanan VoIP dapatdi gunakan pada perangkat mobile dengan sistemoperasi Android melalui layanan data.
Ir. Sigit Kusmaryanto, M.Eng., Yanuar Linggar P. U., Ir. Wahyu Adi Priyono, MS
core
An intracellular transporter mitigates the CO2‐induced decline in iron content in Arabidopsis shoots
FEBS Letters, EarlyView.This study identifies a gene encoding a transmembrane protein, MIC, which contributes to the reduction of shoot Fe content observed in plants under elevated CO2. MIC is a putative Fe transporter localized to the Golgi and endosomal compartments. Its post‐translational regulation in roots may represent a potential target for improving plant nutrition ...
Timothy Mozzanino +7 more
wiley +1 more source
BMC Health Services ResearchBackground Patient dissatisfaction frequently results in formal complaints, which can reveal critical issues related to care quality, communication, and organizational performance.
Angela Greco +3 more
doaj +1 more source
Satisfaction Analysis of Quality of Service in Hotel Furaya Pekanbaru [PDF]
, 2014 The study was conducted in the area of the object of research is Pekanbaru Pekanbaru Furaya hotel is located at Jalan Sudirman, Pekanbaru-Riau. The purpose of this study was to determine the level of satisfaction with the quality of service at the hotel ...
Syafriadi, R. (Raja) +1 more
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