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The Reference Librarian, 1999
Summary The advent of new technologies raises a question of the value of one-on-one personalized interaction in the reference environment. The first part of this paper briefly surveys leading library literature; the second part reports results of an informal survey of practitioners in the field, designed to elicit their views on the influence of ...
Linda McCann, Ruth Wallach
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Summary The advent of new technologies raises a question of the value of one-on-one personalized interaction in the reference environment. The first part of this paper briefly surveys leading library literature; the second part reports results of an informal survey of practitioners in the field, designed to elicit their views on the influence of ...
Linda McCann, Ruth Wallach
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Government Information Quarterly, 2000
Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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IEEE Internet Computing, 2005
The author wrote about notification-based Web service systems. To properly address the topic, the author devoted a significant portion to Web service references, which are, conceptually, like network handles that refer to Web services. Service references are particularly important for notification systems, which usually require subscribers to register ...
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The author wrote about notification-based Web service systems. To properly address the topic, the author devoted a significant portion to Web service references, which are, conceptually, like network handles that refer to Web services. Service references are particularly important for notification systems, which usually require subscribers to register ...
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Benchmarking Reference Services
Medical Reference Services Quarterly, 1996This article is a companion to an introductory article on benchmarking published in an earlier issue of Medical Reference Services Quarterly. Librarians interested in benchmarking often ask the following questions: How do I determine what to benchmark; how do I form a benchmarking team; how do I identify benchmarking partners; what's the best way to ...
H S, Buchanan, J G, Marshall
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A reference model for crowdsourcing as a service
2015 IEEE 4th International Conference on Cloud Networking (CloudNet), 2015Online and mobile crowdsourcing services call for thorough definition of components and attributes. As cloud-based services have become widely adopted, a cloudified reference model has been emergent for crowdsourcing platforms and applications. This paper, introduces for the first time a cloudified four-phase reference model for crowdsourcing along ...
Arber Murturi +2 more
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The Reference Librarian, 1996
The philosophy of reference librarian-patron public service can be traced back to the ideas of Samuel Green, a reference librarian from the nineteenth century. With the advent of information technology and the dramatic changes in the economic, political, and social fabric of the United States, this public service philosophy seems to have lost relevance
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The philosophy of reference librarian-patron public service can be traced back to the ideas of Samuel Green, a reference librarian from the nineteenth century. With the advent of information technology and the dramatic changes in the economic, political, and social fabric of the United States, this public service philosophy seems to have lost relevance
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The industrial services reference model
2008 IEEE International Conference on Industrial Engineering and Engineering Management, 2008The need to integrate service providers into an existing customer supply chain requires the collective know-how of the coordination mode, including the ability to synchronize interdependent processes, to integrate information systems and to cope with distributed learning.
M. GEROSA, TAISCH, MARCO
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Canadian Listeriosis Reference Service
Foodborne Pathogens and Disease, 2006Listeria monocytogenes, a psychrotrophic organism capable of growing at refrigeration temperatures, is of major concern in extended shelf life, refrigerated foods. Considering that as much as 80-90% of human listeriosis cases are linked to the ingestion of contaminated food, human cases are predominantly seen in high-risk individuals, including organ ...
Franco, Pagotto +3 more
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A Reference Curriculum for Service Engineering
2008 IEEE Congress on Services - Part I, 2008Described here is a proposed curriculum design for service engineering based on the six years of experience of a masterpsilas program at the School of Software and Microelectronics, Peking University as well as the preliminary result of a joint effort in developing a service science, management and engineering curriculum between IBM and several leading
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Towards a reference service model for the Web of Services
Data & Knowledge Engineering, 2011This paper introduces a reference service model (RSM) that closes the gap between two phenomenically contradictory service annotation paradigms: traditional semantic service frameworks and the emerging social annotation of services. RSM aims to (i) facilitate the semantic interlinking between services annotated using different semantic models and (ii ...
Nikolaos Loutas +2 more
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