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Teaching Reference Interview Skills with Improv

Journal of Education for Library and Information Science, 2022
This study explores the use of improv guidelines and exercises to explore best practices for the provision of reference services. Existing literature indicates that improv skills have applications in many areas of life, are being used in the higher education classroom, and are being used in libraries.
Emily Vardell
exaly   +2 more sources

Interpersonal Skills in the Reference Workplace

Reference Librarian, 2004
SUMMARY Reference librarians are expected to interact effectively with a variety of clientele and are taught skills such as approachability, showing interest, and verbal and non-verbal cues. Librarians who have a knack for interpersonal skills do very well both at the reference desk and interacting with their co-workers.
Lorraine J Pellack
exaly   +3 more sources

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