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PUBLIC SERVICE QUALITY IN THE APPLICATION OF E-PBB AT THE REGIONAL REVENUE AGENCY (BAPENDA) SURABAYA

This research examines the quality of public service in the application of E-PBB at the Regional Revenue Agency (BAPENDA) Surabaya, aiming to evaluate the effectiveness of the application in supporting ease, security, and citizen satisfaction in tax services. This study uses a qualitative method, collecting data through interviews and observations with
Putri, Rosalina Mega   +3 more
openaire   +1 more source

Canada’s top public servants meet agency theory in the Harper years (2006–2015)

International Review of Administrative Sciences, 2022
Jacques Bourgault
exaly  

Agency working and the degradation of public service employment: The case of nurses and social workers

International Journal of Human Resource Management, 2008
Kim Hoque   +2 more
exaly  

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