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Agency autonomy, public service motivation, and organizational performance
Public Management Review, 2023Jinhai Yu
exaly
PUBLIC SERVICE QUALITY IN THE APPLICATION OF E-PBB AT THE REGIONAL REVENUE AGENCY (BAPENDA) SURABAYA
This research examines the quality of public service in the application of E-PBB at the Regional Revenue Agency (BAPENDA) Surabaya, aiming to evaluate the effectiveness of the application in supporting ease, security, and citizen satisfaction in tax services. This study uses a qualitative method, collecting data through interviews and observations withPutri, Rosalina Mega +3 more
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Canada’s top public servants meet agency theory in the Harper years (2006–2015)
International Review of Administrative Sciences, 2022Jacques Bourgault
exaly

