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The relationship between employee satisfaction and customer satisfaction
Journal of Services Marketing, 2012PurposeThis study aims to examine whether the relationship between employee satisfaction (ES) and customer satisfaction (CS) is bilateral or unilateral based on dyadic data. In addition, it seeks to examine the role of moderating variables which have incremental impacts on this link.Design/methodology/approachThe authors conducted an empirical test on ...
Hoseong Jeon, Beomjoon Choi
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Journal of Happiness Studies, 2014
To develop a generic instrument assessing satisfaction with relationship status, and to examine the role of status satisfaction in explaining life satisfaction and distress beyond marital status. In two studies, we first examined the psychometric properties of the Satisfaction with Relationship Status Scale (ReSta).
Lehmann, Vicky +5 more
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To develop a generic instrument assessing satisfaction with relationship status, and to examine the role of status satisfaction in explaining life satisfaction and distress beyond marital status. In two studies, we first examined the psychometric properties of the Satisfaction with Relationship Status Scale (ReSta).
Lehmann, Vicky +5 more
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Effects of relationship education on maintenance of couple relationship satisfaction
Clinical Psychology Review, 2013Couple relationship education (RE) is the provision of structured education intended to promote healthy couple relationships, and prevent future relationship distress. There is a well-replicated finding that 9-20 hours of curriculum-based RE produces short-term improvements in couple communication and relationship satisfaction, but that established ...
Halford, W Kim, Bodenmann, Guy
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Customer Relationship and Satisfaction
International Journal of Customer Relationship Marketing and Management, 2011This paper establishes if using a comment card provides a reliable form of feedback regarding customer satisfaction in hotels. This exploratory study was conducted at the Jumeirah Beach Hotel-Dubai, UAE. They are a convenient way for guests to complain, make suggestions and praise.
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Stress and its associations with relationship satisfaction
Current Opinion in Psychology, 2017Stress is an all too common experience for people around the world. In the past 30 years, researchers have built upon traditional models of stress, which have focused on the individual, to explore stress' systemic effects. As such, the once thought individual experience of stress can now be conceptualized as a dyadic construct that affects both ...
Randall, Ashley K, Bodenmann, Guy
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Satisfaction and Commitment in Homosexual and Heterosexual Relationships
Journal of Homosexuality, 1986Rusbult's (1980, 1983) investment model was utilized to explore the determinants of satisfaction with and commitment to maintain romantic relationships among male and female homosexuals and male and female heterosexuals. The study employed a questionnaire designed to obtain both specific and global measures of rewards, costs, alternatives, and ...
S M, Duffy, C E, Rusbult
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Relationship satisfaction and sexuality in Huntington's disease
2015Huntington's disease (HD) is a chronic disabling disease that inflicts a considerable burden on patients and their families for a variety of reasons. These reasons include cognitive impairment and motor dysfunction, personality changes, and knowledge of possible genetic transmission of the disease to their children. Thus, the decision to take a genetic
Eva, Reininghaus, Nina, Lackner
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Consensus Change, Conflict, and Relationship Satisfaction in Romantic Relationships
The Journal of Psychology, 2001In this cross-sectional study of 92 romantic relationships, both the S. S. Hendrick (1988) Relationship Assessment Scale and a 16-item negative conflict scale were independently associated with the consensus items of the Short Marital Adjustment Test (H. J. Locke & K. M. Wallace, 1959), but not with change from initial to present consensus.
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