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Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions

Journal of Hospitality Marketing & Management, 2019
Drawing on reciprocity, revenge, and retaliation theories, we examined a three-way interaction effect of customer incivility, turnover intentions and employee empowerment on the revenge intentions of frontline employees (FLEs) in the UAE service ...
Shaker Bani‐Melhem   +2 more
semanticscholar   +1 more source

REVENGE

Radical History Review, 2019
Taha Muhammad Ali   +3 more
  +5 more sources

Revenge

1997
Abstract A lecture on the ethics of retaliation, belonging to the same group of ethical-civic discourses as Orr. 3-4, 14-26, and 35-7. The question at issue is introduced and focused by means of a famous poetic quotation (§§ r-2a), and answered through an analysis of the concepts of wronging and being wronged(§§ 2b-5): while the bad ...
openaire   +1 more source

Rabbit's revenge

The Lancet Infectious Diseases, 2003
A, Jansen, W, Schmidt, T, Schneider
openaire   +2 more sources

GALILEOʼS REVENGE

Plastic and Reconstructive Surgery, 1992
openaire   +2 more sources

Sweet revenge (corporate revenge)

Human Resource Management International Digest, 2007
openaire   +1 more source

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