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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

English for Specific Purposes, 2022
Although many studies have conducted a move analysis of customer service genres (e.g., responses to online negative reviews), no previous study has investigated the discourse structure of organizational email responses to customer complaints in a ...
Rebecca Van Herck   +2 more
semanticscholar   +1 more source

Comparative Analysis of Rhetorical Moves in Student and Professional Project Proposal Abstracts

Business and Professional Communication Quarterly, 2023
Currently, the analysis of rhetorical moves is extensively applied to business genre conventions. This paper adopts a corpus-assisted genre approach to compare three major rhetorical moves in corpora of students’ and professionals’ project proposal abstracts to elicit evidence-based recommendations for the pedagogy of business communication.
Tatiana Permyakova   +2 more
openaire   +1 more source

A Move-marker List: A Study of Rhetorical Move-lexis Linguistic Realizations of Research Article Abstracts in Social and Behavioural Sciences

RELC Journal : A Journal of Language Teaching and Research in Southeast Asia, 2020
While a wealth of research is available on the frequent multi-word units in academic genres, studies that exclusively link lexical sequences to the rhetorical moves in research articles (RAs) are fairly limited.
Reza Khany, Bahareh Malmir
semanticscholar   +1 more source

Rhetorical Move Analysis of Review of Related Literature

This qualitative-move analysis study determined the moves present in the review of related literature written by the college students at Kapalong College of Agriculture, Sciences, and Technology. This study delves into the intricacies of crafting a comprehensive review of related literature, focusing on the moves employed by college students in their ...
Erellana, Maurene, Jajalla, Jobell
openaire   +1 more source

INTRODUCTION IN SOCIAL SCIENCE RESEARCH ARTICLES BY INDONESIAN AUTHORS: A COMPARATIVE MOVE ANALYSIS

LLT Journal: A Journal on Language and Language Teaching
The introduction section of a research article (RA) is crucial, as it serves as the foundation for the entire research study. A well-crafted introduction can captivate readers, offering essential insights into the background and rationale for the study ...
Eri Kurniawan   +2 more
semanticscholar   +1 more source

Move analysis of fraud in a mediated online transaction

Discourse & Communication
The fraud genre is executed through the use of language that can deceive victims, enabling scammers to control conversations and guide victims into complying with the scammer’s intentions.
Mochammad Rizki Juanda   +2 more
semanticscholar   +1 more source

Korean EFL students’ argumentative writing in L1 and L2: A comparative move analysis study

, 2020
This comparative study aims to investigate the rhetorical organization of Korean and English argumentative texts. In previous studies, the rhetorical organization of such texts has been categorized as either direct or indirect depending on the placement ...
Soomin Jwa
semanticscholar   +1 more source

Rhetorical Move Structure in Abstracts of Research Articles Published in Ecuadorian and American English-Speaking Contexts

Arab World English Journal, 2019
A growing body of literature recognizes the importance of examining research article (RA) abstracts in particular disciplines. RA abstracts, after titles, are the first mini texts that readers may encounter in a scientific paper.
Rodrigo Tovar Viera
semanticscholar   +1 more source

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