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Customer satisfaction measurement [PDF]
Marketing, 2012 Customer satisfaction is important in business management as a basis for long-term profitability of a single line of products and services and the company as a whole. Customer satisfaction in modern market conditions is characterized by a large number of alternatives that can satisfy the same need or desire of consumers, and are a prerequisite for the ...
Maričić Branko R. +2 more
semanticscholar +4 more sources
Customer Satisfaction Measurement – Clustering Approach
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2018 The paper deals with the issue of customer satisfaction measurement. The aim of this study is to determine the importance of the individual factors and their impact on total customer satisfaction for multiple segments by using linear regression and ...
David Schüller, J. Pekárek
semanticscholar +3 more sources
Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features
Inf., 2021 With the development of the e-commerce industry, various brands of products with different qualities and functions continuously emerge, and the number of online shopping users is increasing every year.
Yiming Liu +4 more
semanticscholar +1 more source
Making sense of employee satisfaction measurement – A technological frames of reference perspective
The British Accounting Review, 2021 In consonance with increasing recognition of firms' ‘social’ bottom-line, we have witnessed scholarly and commercial advocacy for employee satisfaction measurement as crucial component of proper management control. Extant research, both within and beyond
Lukas Goretzki +3 more
semanticscholar +1 more source
Kepuasan Pengguna Lulusan Polman Bandung
Madaniya, 2023 Kondisi pembelajaran di masa pandemi secara nyata mengubah pelaksanaan pembelajaran yang biasanya dilakukan luring menjadi sebagian besar daring. Bagaimana pihak pengguna lulusan merasakan dampak terhadap hal ini perlu dipahami oleh Polman Bandung. Oleh
Nia Nuryanti Permata +2 more
doaj +1 more source
Pengembangan Alat Ukur Kepuasan Kerja dalam Pengaturan Kerja Teleworking
Guidena, 2023 Flexible work settings using connection-based and technological devices, commonly referred to as teleworking, have become increasingly prevalent since the COVID-19 pandemic.
Ainani Ifrah
doaj +1 more source
SENTIMENT ANALYSIS OF STAKEHOLDER SATISFACTION MEASUREMENT
IJCCS (Indonesian Journal of Computing and Cybernetics Systems), 2022 Measuring the satisfaction of stakeholders is very impoirtant in order to get feedback and input for the purposes of developing and implementing the improvement strategies.
Ni Luh Ratniasih, Ni Wayan Ninik Jayanti
doaj +1 more source
A Multicriteria Approach for Measuring Employee Well-Being
Frontiers in Psychology, 2022 This paper proposes that employee well-being includes four dimensions: job satisfaction, life satisfaction, positive affect, and negative affect. Each dimension is interdependent and correlated.
Junjie Dong, Shumin Yan
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BMC Medical Informatics and Decision Making, 2022 Background Quality is the most important factor in satisfaction. However, the existing satisfaction index model of urban and rural resident-based basic medical insurance scheme (SIM_URRBMI) lacks the segmentation of perceived quality elements, it couldn ...
Wenwei Cheng +12 more
doaj +1 more source
Visitors Satisfaction Measurement in Czech Tourism
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2015 The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the
Tomáš Sadílek
doaj +1 more source