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Customer-Satisfaction Measurement
Cornell Hotel and Restaurant Administration Quarterly, 1998A study of more than 400 restaurant patrons allowed a comparison of the validity and reliability of six approaches to measuring customer satisfaction. Four different questionnaires asked respondents about their expectations and the restaurant's performance in conjunction with those expectations. Some of the questionnaires also asked diners to rate the
Atila Yüksel, Mike Rimmington
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Healthcare computing & communications, 1986
Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.
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Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.
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Measuring customer satisfaction
Industrial Marketing Management, 1993Abstract As U.S. businesses have become increasingly concerned with improving quality, there has been a growing effort to measure customers' level of satisfaction with products and services. This article illustrates one corporation's experience with a straightforward approach to measuring customer satisfaction.
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Measuring patient satisfaction
Leadership in Health Services, 2014Purpose – The purpose of this study was to understand the different dimensions patients staying in a hospital perceived as important for satisfaction and how those dimensions affected their overall satisfaction levels.
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Measuring Patient Satisfaction
Psychiatric Services, 2003Candace, Maffei +2 more
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Customer satisfaction measures
Managing Service Quality: An International Journal, 1991Describes measures of customer satisfaction developed by one business within ICI, a major UK‐based chemical company. Asserts there is a lack of clear focus on customers particularly in bulk manufacturing and process industries. Discusses customer satisfaction measures: supplier audits, complaints data, customer survey.
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Measuring Patient Satisfaction
2007The past three decades have seen an evolution in the evaluation of cancer care. Supply has made a determined effort to catch up with the demand for a more comprehensive assessment of factors that ascertain quality of care, striving to provide better service to a consumer-driven society.
Arvin Koruthu George, Martin G. Sanda
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POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION
, 2007F. Luthans +3 more
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