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Journal of Modern Science, 2023 Objectives The aim of the article is to present customer satisfaction measurement indicators used by one of the Polish energy conglomerates in two business lines.
Dariusz Dudek, Jakub Bis
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Measurement of student satisfaction in higher education [PDF]
Marketing (Beograd. 1991), 2011 Higher education institutions as equal participants in the contemporary market operations are intended to deliver value to its customers through improving the overall institutional performance. Factors and trends in the environment have a major impact on
Gajić Jelena
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Measuring Customer Satisfaction
Research-Technology Management, 1995 OVERVIEW:Survey research on measuring customer satisfaction using an index, market share and a lead user confirms that satisfaction must be with the firm as an innovator well as with the innovative service or product. The customer is defined as not only the end user or consumer but as a downstream counterpart of R&D in the same company or in other ...
Lynn W. Ellis, Carey C. Curtis
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Customer satisfaction measurement using fuzzy neural network [PDF]
Decision Science Letters, 2014 Investigating the Customer Satisfaction Measurement (CSM) plays an important role in determining the range of customer needs and expectations resulting from delivered products or received services.
Ayad Hendalianpour, Jafar Razmi
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Frontiers of Computer Science, 2023 If a user is presented an AI system that portends to explain how it works, how do we know whether the explanation works and the user has achieved a pragmatic understanding of the AI?
R. Hoffman +3 more
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Behavioral Regulation Sport Questionnaire: Gender and Sport Invariance in Portuguese Athletes [PDF]
, 2019 Versão depositada: post-printThis study aimed to analyze measurement invariance of the Behavioral Regulation Sports Questionnaire (BRSQ) across the gender and four different sports.
Cid, Luis +6 more
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The ProQOL-21: A revised version of the Professional Quality of Life (ProQOL) scale based on Rasch analysis. [PDF]
PLoS ONE, 2018 The Professional Quality of Life scale is a measure intended to provide practitioners and researchers with an indication of a caring professional's compassion satisfaction, burnout, and secondary traumatic stress.
Brody Heritage +2 more
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Life Satisfaction: Measurement Invariance and Correlations with Adolescent Adjustment [PDF]
, 2020 Background Low life satisfaction during adolescence has been associated with adjustment problems. There are few well-validated measures available to assess adolescents’ life-satisfaction.
Farrell, Albert D. +2 more
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Knowledge-based banking: The bankers’ experience on OKS (Online Knowledge Sharing) [PDF]
, 2009 This paper outlines the results from a web-based survey of first time users of a bankers online knowledge sharing. Palmer´s web metrics were used to investigate the effects of key website characteristics on intention to return, satisfaction and self ...
Mohammad Yusof, Zawiyah +1 more
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Satisfaction measurement instruments for healthcare service users: a systematic review.
Cadernos de Saúde Pública, 2015 Patient satisfaction surveys can be an interesting way to improve quality and discuss the concept of patient-centered care. This study aimed to conduct a systematic review of the validated patient satisfaction measurement instruments applied in ...
R. S. Almeida +2 more
semanticscholar +1 more source