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Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
, 2016A. Pizam, V. Shapoval, T. Ellis
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Customer satisfaction measurement and analysis using six sigma
, 1995Ravi S. Behara +2 more
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Customer satisfaction measurement in a business-to-business context: a conceptual framework
, 2003Jeanne Rossomme
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A latent structure factor analytic approach for customer satisfaction measurement
, 2006Jianan Wu +3 more
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Measuring employee satisfaction.
Business and health, 1991J, Regan, J, Stanger, P, Powers
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