Results 31 to 40 of about 8,425,101 (325)
Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by
Dian Purnama Sari, Erwin Saraswati
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Measuring patient satisfaction [PDF]
In the September issue of BJGP, Hankins et al published a brief report1 criticising the reliability and validity of the two survey instruments which are used for measuring patient satisfaction (the (Improving Practice Questionnaire [IPQ] and the General Practice Assessment Questionnaire [GPAQ]) in general practices nationally in order to monitor the ...
openaire +1 more source
Development of Corporate Performance Management in the Context of Customer Satisfaction Measurement
The paper presents the research results in the area of Net Promoter Score integration into the corporate performance measurement and management in the paradigm of the 21st century.
L. Dvořáková, Olga Faltejsková
semanticscholar +1 more source
Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study: Dairying Company [PDF]
Tending to customer rightly overtax, Organizations gain new customers and keep their satisfaction, therefore based on created competition, organization and companies should seeking suitable ways to customer’s absorption and maintenance.
Ali Mohammadnia
doaj
Persepsi Nilai Pelanggan dan Kepuasan di Klinik Swasta “X” di Surabaya
The increasing number of health service industry caused an increase of health service demand. Keeping service quality is a main key to give good service to patient.
Mohammad Rahman Hakim
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Sexuality and affection among elderly German men and women in long-term relationships: results of a prospective population-based study. [PDF]
Satisfaction with sexual activity i.e. sexual satisfaction and the importance of sexuality and affection were analysed using data from the German "Interdisciplinary Longitudinal Study of Adult Development" (ILSE).
Britta Müller +4 more
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Measuring patient satisfaction
The article's abstract is not available.
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What is love? Exploring the meaning of brand love and its role in determining brand loyalty
This paper measures brand love of smartphones in a specific cultural context. It assesses and compares the effects of brand love and satisfaction on brand loyalty and positive word-of-mouth.
Chantal Mahlke +2 more
doaj +1 more source
Intensität und Wahrnehmung der Messung der Zufriedenheit der Kunden [PDF]
Wenngleich die aus Messungen der Kundenzufriedenheit (CS) gewonnenen Informationen zu den wertvollen Auslösern von Verbesserungsaktivitäten zählen, stoßen sie in der Praxis auf verschiedene Barrieren, welche eine systematische Messung verhindern.
Peter Madzík, Pavol Križo
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PROMIS® General Life Satisfaction scale: construct validity in musculoskeletal pain patients
Background Life satisfaction is part of subjective well-being. Measurement of life satisfaction is undertaken using self-report measures. This study aimed to evaluate the structural validity, concurrent validity, and internal structure of the PROMIS ...
Brett Vaughan +2 more
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