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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Bo Yang 0013 +2 more
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Science in China Series F: Information Sciences, 2008
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Service Multipliers, Service Visibility
Design Management Review, 2014Public service providers can actually suffer as a result of front‐ and back‐office processes that are so efficient they may be invisible to customers. To expose their service quality and social impact to customers and funding officials, these providers need to redesign their service spaces, physical and online, and reveal the multipliers they use to ...
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Service Computing for the Service Economy
2008World economies have effectively moved to a service economy where at least 75% of the GDP of most western countries is in the service sector. A large percentage of the service economy is in the government and commerce sectors. For instance, advances in e-government and e-commerce technologies have opened up new markets to provide client-centric ...
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Research on service robot adoption under different service scenarios
Technology in Society, 2022Xingyuan Wang, Shuyang Wang, Yun Liu
exaly
The Cancer Information Service: A Shared Responsibility
Ca-A Cancer Journal for Clinicians, 1971A I Holleb
exaly