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Service Multipliers, Service Visibility

Design Management Review, 2014
Public service providers can actually suffer as a result of front‐ and back‐office processes that are so efficient they may be invisible to customers. To expose their service quality and social impact to customers and funding officials, these providers need to redesign their service spaces, physical and online, and reveal the multipliers they use to ...
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Shadow Services And Legal Services

Problems in Economics, 1989
The problem of balance in the market for goods and services remains extremely acute. In 1986-87 alone, the shortfall in the sale of consumer goods was 22 billion rubles and the shortfall in the sale of consumer services was 4.5 billion rubles compared with the plan. Savings bank deposits during these years increased by 46 billion rubles. The population
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