Results 221 to 230 of about 481,258 (255)

Controlling Service Delivery in Service Triads

2010
Organizations are increasingly sourcing services that are directly delivered to their (end) customers by external providers. Buying organization, supplier and (end) customer operate in a triadic service relationship. In these triads, the buying organization lacks direct control over service delivery and has to rely on the supplier for a successful ...
Iwaarden, van, J., Valk, van der, W., Aalders, L.   +2 more
openaire   +2 more sources

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Journal of Retailing and Consumer Services, 2021
Md Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy   +2 more
exaly  

Implications of on-time delivery service with compensation for an online food delivery platform and a restaurant

International Journal of Production Economics, 2023
Zhong Du, Zhi-Ping Fan, Zhongwei Chen
exaly  

Clinical service delivery

Canadian Journal of Ophthalmology, 2010
openaire   +2 more sources

Experience delivery services

Archives and Museum Informatics, 1994
openaire   +1 more source

Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery

Journal of Retailing and Consumer Services, 2020
Min Zhou, Lindu Zhao, Nan Kong
exaly  

Improving service delivery

British Journal of Community Nursing, 2019
openaire   +2 more sources

New development: COVID-19 as an accelerator of digital transformation in public service delivery

Public Money and Management, 2021
Deborah Agostino, Michela Arnaboldi
exaly  

A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots

International Journal of Hospitality Management, 2020
Faruk Seyitoglu, Stanislav Ivanov
exaly  

Understanding customers' adoption of express delivery service for last-mile delivery in the UK

International Journal of Logistics Research and Applications, 2022
Shuya Zhong
exaly