Results 301 to 310 of about 15,544,913 (349)
Some of the next articles are maybe not open access.
An SNMP based failure detection service
2006 25th IEEE Symposium on Reliable Distributed Systems (SRDS'06), 2006In this paper, we present the SNMP-FD service, a novel failure detection service entirely based on the Simple Network Management Protocol (SNMP). This approach promises better interoperability with external tools and failure information sources, including network equipment and cluster management tools. We first show how the SNMP standard can be used to
Matthias Wiesmann +2 more
openaire +2 more sources
The effect of consumer emotions on outcome behaviors following service failure
Journal of Services Marketing, 2019Purpose The purpose of this paper is to explore the role of emotions that consumers experience following service failures and to assess the effects of each of these emotions on important behavioral outcomes.
L. J. Harrison-Walker
semanticscholar +1 more source
Abstract The management of chronic HF is underpinned by one of the strongest evidence bases in medicine. Following large randomized controlled drug treatment trials from the late 1980s and early 1990s, numerous guidelines outlining the pharmacological treatment of heart failure have been written (ESC, ACC/AHA, NHFA/CSANZ, SIGN, and ...
Roy S. Gardner +3 more
openaire +1 more source
Roy S. Gardner +3 more
openaire +1 more source
The dark sides of AI personal assistant: effects of service failure on user continuance intention
Electronic Markets, 2021Yi Sun, Shi-Hui Li, Lingling Yu
semanticscholar +1 more source
Consumers’ Responses to Service Failures and Recoveries
2017This paper presents the results of a study examining the nature of consumers’ emotional reactions following a significant service failure. In addition to measuring consumers’ feelings about the outcome that occurred (including the remedy), the emotional response to the service provider and the emotional response about the decision makers own choice to ...
openaire +2 more sources
Communication failure in home-help service
CHI '01 extended abstracts on Human factors in computer systems - CHI '01, 2001This paper presents the preliminary results from an ongoing research project with the purpose to explore possible ways of using and benefiting from mobile technology for home-help service.It is based upon a field study of three Swedish home-help service units. The project aims at an understanding of the work practices of the home-help service.
openaire +2 more sources
Service Failure, Tourist Complaints, and Service Recovery
2008WOS ...
Kozak, Metin, DUMAN, TEOMAN
openaire +3 more sources
Chatbots and service failure: When does it lead to customer aggression
Journal of Retailing and Consumer Services, 2022Y. Huang, Paula Dootson
semanticscholar +1 more source