Results 281 to 290 of about 12,275,548 (335)
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Development and validation of health service management competencies.
Journal of health organization and management, 2018Purpose The importance of managerial competencies in monitoring and improving the performance of organisational leaders and managers is well accepted.
Zhanming Liang +3 more
semanticscholar +1 more source
From managing ‘service’ to integrated services management
2005A wave of change Services have emerged as the most important sector in many economies in recent times. The critical economic importance of services was highlighted by the political ‘storm’ over the export of service jobs from the United States and Australia to locations such as India and Sri Lanka, and this trend is set to escalate to other developed ...
John Milton-Smith +3 more
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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Hao Wang, Ying Chen, Bo Yang
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IEEE Software, 2011
Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Salima Benbernou +2 more
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Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Salima Benbernou +2 more
openaire +2 more sources
, 2017
Purpose The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory
M. Subramony +11 more
semanticscholar +1 more source
Purpose The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory
M. Subramony +11 more
semanticscholar +1 more source
2005
The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth ...
John Milton-Smith +3 more
openaire +2 more sources
The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth ...
John Milton-Smith +3 more
openaire +2 more sources
Service Management: A Management Focus for Service Competition
International Journal of Service Industry Management, 1990In most western economies at least, both service firms and manufacturers of goods are facing a new type of competition, which has been emerging over the last decade or so. The technical solution embedded in a service or a good does not guarantee a solid competitive position any more, as it often used to do.
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Toward an Agile IT Service Management Framework
, 2017For a couple of decades, information technology (IT) as well as its management have been evolving toward more agility. Cloud computing and service-oriented computing have enabled increases in the agility of, respectively, the hardware and the software ...
Bertrand Verlaine
semanticscholar +1 more source
Managing Cloud Services with IT Service Management Practices
2013Cloud computing represents a fundamentally new trend in the information technology (IT) industry. Especially the practical benefits and the company-specific use cases have become subject of controversial debate. While information systems (IS) play a crucial function in organizations, IT service management (ITSM) is of increasing importance to IT ...
Ruediger Zarnekow +2 more
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Service analytics for IT service management
IBM Journal of Research and Development, 2016Outsourcing enterprise IT service management is an increasingly challenging business. On one hand, service providers must deliver with respect to customer expectations of service quality and innovation. On the other hand, they must continuously seek competitive reductions in the costs of service delivery and management.
Yixin Diao +4 more
openaire +2 more sources