Results 281 to 290 of about 13,113,594 (311)

Performance management of IT services delivery

ACM SIGMETRICS Performance Evaluation Review, 2010
Jianying Hu, Yingdong Lu, Aleksandra Mojsilovic, Mayank Sharma, Mark S. Squillante   +4 more
openaire   +1 more source

Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance

International Journal of Contemporary Hospitality Management, 2020
Ho Kwong Kwan, Yijiao Ye, Yijing Lyu
exaly  

Service Performance and Analysis

2007
openaire   +1 more source

The service of public services performance measurement

2014
Nowadays, states spend more attention, time and money on performance measurement and evaluation in the public sector than ever before (OECD, 1996; Power, 1997; van Thiel et al., 2002). Result-based management is the talk of the day at all levels of the public sector; at local, regional, national and even supra national levels. Schools and universities,
openaire   +1 more source

Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry

International Journal of Hospitality Management, 2021
Hung-Che Wu, Waseem Ul Hameed, Qasim Ali Nisar   +2 more
exaly  

The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

Journal of Operations Management, 2003
Shawnee Vickery, Roger Calantone, Jayanth Jayaram   +2 more
exaly  

A framework for measuring the performance of service supply chain management

Computers and Industrial Engineering, 2012
Young Hae Lee
exaly  

An analysis of third-party logistics performance and service provision

Transportation Research, Part E: Logistics and Transportation Review, 2011
Andrew Lyons
exaly  

The cancer information service: a shared responsibility

Ca-A Cancer Journal for Clinicians, 1971
Arthur I Holleb, A I Holleb
exaly  

At the Service of Performers

2021
openaire   +1 more source