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The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States [PDF]

open access: yesJournal of Service Research, 2007
This paper explores the existence and extent of emotional contagion, as measured by facial displays and reported affective states, in a service failure event.
Ken Butcher, Beverley Sparks
exaly   +2 more sources
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On Providing Crowdsourcing as a Service

2013 IEEE/ACM 6th International Conference on Utility and Cloud Computing, 2013
In this paper we present an approach to separate submission capturing and processing from basic crowd sourcing functionality to create reusable crowd sourcing services which are more flexible and secure.
Thomas Springer 0001   +2 more
openaire   +1 more source

Providing database as a service

Proceedings 18th International Conference on Data Engineering, 2003
We explore a novel paradigm for data management in which a third party service provider hosts "database as a service", providing its customers with seamless mechanisms to create, store, and access their databases at the host site. Such a model alleviates the need for organizations to purchase expensive hardware and software, deal with software upgrades,
Hakan Hacigümüs   +2 more
openaire   +1 more source

Application Service Providers

Information Systems Management, 2000
The business case for Web-enabling an enterprise is based on agility and cost savings. By using the Web as an application platform, an enterprise can quickly and easily deploy new systems in response to market changes as well as reap the savings of using a single, standard platform.
openaire   +1 more source

Providing better services

Nursing Management, 2012
For developments in patient care in specialties from cardiology to palliative care, and from health management to public health, readers can visit the Current Awareness Services for Health portal run by the NHS Improvement network at NHS East Midlands.
openaire   +2 more sources

Trust bootstrapping services and service providers

2011 Ninth Annual International Conference on Privacy, Security and Trust, 2011
Trust is an important factor for successful online communication. Trust has been used as a criterion for service selection. Most trust and reputation studies assume a system where trust and reputations already exist. However, it is important to initialize trust rates for new services, which have no rating history, the so-called trust bootstrapping ...
Zainab M. Aljazzaf   +2 more
openaire   +1 more source

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