Results 311 to 320 of about 16,278,349 (368)
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Quality of service and denial of service
Proceedings of the ACM SIGCOMM workshop on Revisiting IP QoS What have we learned, why do we care? - RIPQoS '03, 2003We argue that most forms of internet QoS must provide protection against DoS attacks. To date, the most cost-effective way of improving the treatment of some traffic has been to improve the treatment of all traffic. In a well-provisioned network, protection from DoS is essentially what defines QoS.
Benjamin Teitelbaum, Stanislav Shalunov
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A Multistage Model of Customers' Assessments of Service Quality and Value
, 1991This article develops a model of how customers with prior experiences and expectations assess service performance levels, overall service quality, and service value.
Ruth N. Bolton, J. Drew
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2004
Quality of Service and Resource Management are basic concepts and central focus in multimedia systems. Data of continuous media needs real-time processing, communication and presentation to delivery their desired media quality to the user. Hence, the overall system, i.e., each computing and communication service component in the end-to-end path must ...
Klara Nahrstedt, Ralf Steinmetz
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Quality of Service and Resource Management are basic concepts and central focus in multimedia systems. Data of continuous media needs real-time processing, communication and presentation to delivery their desired media quality to the user. Hence, the overall system, i.e., each computing and communication service component in the end-to-end path must ...
Klara Nahrstedt, Ralf Steinmetz
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Strategies for Service Quality
International Journal of Bank Marketing, 1994For many, quality circles have been a struggle, total quality management has been something to “get around to one day” and continuous improvement has just been another expression meaning total quality management, which, of course is something that we will “get around to one day”.
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Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Journal of Hospitality Marketing & Management, 2019Hotel industry started to adopt service robots, which are considered a future workforce. However, no attempt was conducted to examine the dimensionality of service quality of service robots.
Youngjoon Choi, Miju Choi, M. Oh, S. Kim
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Service Quality Deployment: Quality Service by Design
1993The service-dominated and product-dominated sectors are just awakening from a service slumber to find a new generation of quality activities that call for systematic approaches to design and improvement. This paper proposes a methodological framework called Service Quality Deployment, to enable the creation of quality services by cross-functional ...
Ravi S. Behara, Richard B. Chase
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International Journal of Bank Marketing, 2019
PurposeThe purpose of this paper is to develop a comprehensive model representing the relationships among service quality, customer satisfaction, trust and loyalty in a retail banking service.
Karin Boonlertvanich
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PurposeThe purpose of this paper is to develop a comprehensive model representing the relationships among service quality, customer satisfaction, trust and loyalty in a retail banking service.
Karin Boonlertvanich
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Service quality delivery through web sites: A critical review of extant knowledge
Journal of the Academy of Marketing Science, 2002Evidence exists that service quality delivery through Web sites is an essential strategy to success, possibly more important than low price and Web presence.
V. Zeithaml, A. Parasuraman, A. Malhotra
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The influence of e-banking service quality on customer loyalty
International Journal of Bank Marketing, 2019Purpose Providing high-quality e-banking services is considered a basic strategy for attracting and retaining customers with electronic-banking platforms.
Amit Shankar, Charles Jebarajakirthy
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2010
The interpretation and definition of service quality and its classes is first presented. While there are four classes of service in Fixed WiMAX (unsolicited granted service, real-time polling service, non-real-time polling service and best effort) in Mobile WiMAX there is an extra class: extend real-time polling service.
Fernando J. Velez, Ramjee Prasad
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The interpretation and definition of service quality and its classes is first presented. While there are four classes of service in Fixed WiMAX (unsolicited granted service, real-time polling service, non-real-time polling service and best effort) in Mobile WiMAX there is an extra class: extend real-time polling service.
Fernando J. Velez, Ramjee Prasad
openaire +2 more sources