Results 331 to 340 of about 16,503,750 (396)
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Strategies for Service Quality
International Journal of Bank Marketing, 1994For many, quality circles have been a struggle, total quality management has been something to “get around to one day” and continuous improvement has just been another expression meaning total quality management, which, of course is something that we will “get around to one day”.
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Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Journal of Hospitality Marketing & Management, 2019Hotel industry started to adopt service robots, which are considered a future workforce. However, no attempt was conducted to examine the dimensionality of service quality of service robots.
Youngjoon Choi, Miju Choi, M. Oh, S. Kim
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, 2020
The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food ...
I. Tuncer, C. Unusan, C. Cobanoglu
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The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food ...
I. Tuncer, C. Unusan, C. Cobanoglu
semanticscholar +1 more source
Service Quality Deployment: Quality Service by Design
1993The service-dominated and product-dominated sectors are just awakening from a service slumber to find a new generation of quality activities that call for systematic approaches to design and improvement. This paper proposes a methodological framework called Service Quality Deployment, to enable the creation of quality services by cross-functional ...
Ravi S. Behara, Richard B. Chase
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Service quality delivery through web sites: A critical review of extant knowledge
Journal of the Academy of Marketing Science, 2002Evidence exists that service quality delivery through Web sites is an essential strategy to success, possibly more important than low price and Web presence.
V. Zeithaml, A. Parasuraman, A. Malhotra
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International Journal of Bank Marketing, 2019
PurposeThe purpose of this paper is to develop a comprehensive model representing the relationships among service quality, customer satisfaction, trust and loyalty in a retail banking service.
Karin Boonlertvanich
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PurposeThe purpose of this paper is to develop a comprehensive model representing the relationships among service quality, customer satisfaction, trust and loyalty in a retail banking service.
Karin Boonlertvanich
semanticscholar +1 more source
2010
The interpretation and definition of service quality and its classes is first presented. While there are four classes of service in Fixed WiMAX (unsolicited granted service, real-time polling service, non-real-time polling service and best effort) in Mobile WiMAX there is an extra class: extend real-time polling service.
Fernando J. Velez, Ramjee Prasad
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The interpretation and definition of service quality and its classes is first presented. While there are four classes of service in Fixed WiMAX (unsolicited granted service, real-time polling service, non-real-time polling service and best effort) in Mobile WiMAX there is an extra class: extend real-time polling service.
Fernando J. Velez, Ramjee Prasad
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The influence of e-banking service quality on customer loyalty
International Journal of Bank Marketing, 2019Purpose Providing high-quality e-banking services is considered a basic strategy for attracting and retaining customers with electronic-banking platforms.
Amit Shankar, Charles Jebarajakirthy
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Hospital healthcare service quality, patient satisfaction and loyalty
International Journal of Quality & Reliability Management, 2018Purpose The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service quality and analysed the relative significance of quality measurements in anticipating the patients’
Taqdees Fatima +2 more
semanticscholar +1 more source
1993
Quality of service is a major concern for telecommunication providers and is the result of a compromise between user needs and technical and economical constraints in network design. According to CCITT,1 quality of service can be defined as the collective effect of the service performances which determine the degree of user satisfaction and can be ...
S. Tirró, A. Puccio, V. Speziale
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Quality of service is a major concern for telecommunication providers and is the result of a compromise between user needs and technical and economical constraints in network design. According to CCITT,1 quality of service can be defined as the collective effect of the service performances which determine the degree of user satisfaction and can be ...
S. Tirró, A. Puccio, V. Speziale
openaire +2 more sources