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Measuring Service Quality in IT Services
Journal of Professional Services Marketing, 1998ABSTRACT Recent growth of personal computing and networked systems have resulted in Information Systems (IS) departments facing a heavy demand on their services. Based on internal marketing concepts, IS services need to use a measure of service quality for their internal customers. Studies carried out recently, suggest SERVQUAL as a possible measure of
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2011
Cloud Computing has become the predominant paradigm in information technology for the use of distributed resources. It enables the Internet of Services where different provider offer services and compose services to new value added services. For the emerging service value chains the quality the services plays an important role.
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Cloud Computing has become the predominant paradigm in information technology for the use of distributed resources. It enables the Internet of Services where different provider offer services and compose services to new value added services. For the emerging service value chains the quality the services plays an important role.
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The Quality Dimension. Evaluating Quality of Service and Quality of Life in Human Services
The British Journal of Social Work, 1992SUMMARY This paper addresses the issues, for those involved in planning and managing human services, of evaluating the quality of such services as part of the service provision process. It begins by examining the nature of quality itself and moves on to look at the links between quality of life and quality of service in human services. It then assesses
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Service Delivery and Service Quality in Radiology
Journal of the American College of Radiology, 2007ecause radiology departments are ow often considered revenue ceners, it is important for radiologists o understand customer service deivery and quality and what is reuired for customer satisfaction. nce you have identified your cusomers and how they assess you, ou should put into place processes o improve your service to them nd to satisfy these ...
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Quality Service and Quality of Life
Hospitality & Tourism Educator, 1994(1994). Quality Service and Quality of Life. Hospitality & Tourism Educator: Vol. 6, No. 1, pp. 79-79.
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The Behavioral Consequences of Service Quality
, 1996V. Zeithaml, L. Berry, A. Parasuraman
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Measuring Service Quality: A Reexamination and Extension
, 1992J. Cronin, Steven A. Taylor
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Quality in hospitality services.
2020The main purpose of this chapter is to give an overview of how important experiential marketing is for quality in hospitality services. With this aim in mind, the chapter opens by defining service experience, setting the scene for service encounters and giving credit to the huge role service plays in the consumer experience.
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Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
, 2001Michael K. Brady, Joseph Cronin
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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
, 1993William Boulding +3 more
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