Results 221 to 230 of about 1,033 (275)
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Bounded Rationality in Service Systems
Manufacturing & Service Operations Management, 2011The traditional operations management and queueing literature typically assumes that customers are fully rational. In contrast, in this paper we study canonical service models with boundedly rational customers. We capture bounded rationality using a model in which customers are incapable of accurately estimating their expected waiting time.
Tingliang Huang +2 more
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Rationalizing the customer service process
Business Process Management Journal, 2001Satisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given accurate understanding of expectations, customer service, which can be regarded as a process that consists of several steps to satisfy customer requirements, should be ...
Kim, HW Kim, Hee-Woong +1 more
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Rationing of resources in the National Health Service
Medico-Legal Journal, 2023The National Health Service was set up to provide healthcare to every citizen, based not on the ability to pay, but on need. However, the Secretary of State for Health’s duty under section 1 of the National Health Service Act 2006 to promote a comprehensive health service is to provide services that can be provided within the resources available.
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Bounded rationality in clearing service systems
European Journal of Operational Research, 2020zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Rational Planning for Drug Abuse Services
Journal of Psychedelic Drugs, 1974(1974). Rational Planning for Drug Abuse Services. Journal of Psychedelic Drugs: Vol. 6, No. 2, pp. 269-276.
B S, Ramer, R B, Flohr
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Medical progress and rationing of cardiological services
Zeitschrift f�r Kardiologie, 2000Due to the financial restrictions imposed on all national health services, the problem of allocating medical resources has gained new economical and political dimensions. Although each patient expects optimal treatment, the rationing of medical services make it increasingly difficult to provide the most adequate therapy.
J, Kreuzer, W, Kübler
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Rationalizing rural hospital services in Kazakstan
The International Journal of Health Planning and Management, 1999The Soviet health care system placed great emphasis on specialist hospitalization. Primary care, in contrast, was viewed primarily as prophylactic and also identified patients for admission to hospital. This led to long lengths of stays, since patients were provided with outpatient type care in hospital, and unnecessary admissions.
T, Ensor, R, Thompson
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The Service of Rationality in the Church
2017In this chapter Marion claims that the term of the “intellectual” is both recent and problematic. It makes little sense to speak of the “Catholic intellectual” or to criticize the church. Rather, one should convert oneself and contribute to the church by loving it.
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Services for the Mentally Ill: Rational or Irrational?
Psychiatric Services, 1964care, but many of us continue, by and large, to operate out’ hospitals and clinics according to outworn concepts. We sometimes describe psychiatry as the medical specialty devoted to the care of those whose anxiety has distorted their relationships with society and led to irrational behavior. \\Te ITlUst hOW ask seriously whether irrational behavior is
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Towards rational midwifery service planning
Journal of Advanced Nursing, 1980Although the work reported here began at health district level, even a casual perusal of published statistics reveals a quite bizarre situation when viewed from a manpower planning perspective. The quite considerable effort involved in producing state‐certified midwives seems, on the surface at least, to be excessive given the number gainfully employed
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