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Competitiveness in Service Sector
Global Business Review, 2010Competitiveness has been a topic of research in the manufacturing and related sectors since the early 1990s. However, recently some researchers have started to examine the tourism and hospitality competitiveness, both conceptually and empirically. This article looks at one of the important sectors of the national economy, at least from its potential ...
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Managing Services and the Service Sector
2013Abstract This chapter sets the scene for the book as a whole. It describes the importance of the service sector and its significance in developed economies. It also introduces the ESRC/AIM cohort of Service Fellows, which was the initiative that gave rise to this book before going on to summarize the chapters and explains their ...
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This important new book offers a unique understanding of the problematic methodology underpinning services productivity measurements. The authors emphasize how conventional analysis is not able to capture the important economic impact and role of services to the economy, and provide an in-depth, systematic and thought-provoking overview of the ...
Birgitte Andersen, Marva E. Corley
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Birgitte Andersen, Marva E. Corley
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