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Service characteristics for service selection
Proceedings of the Fourth International ICST Conference on COMmunication System softWAre and middlewaRE, 2009In this paper, we discuss service classification characteristics, usable in service selection in ad hoc environment. We present several characteristics that we have identified to be useful when selecting the most suitable services or performing handovers between different service providers.
Arto Hämäläinen +2 more
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Service analytics for IT service management
IBM Journal of Research and Development, 2016Outsourcing enterprise IT service management is an increasingly challenging business. On one hand, service providers must deliver with respect to customer expectations of service quality and innovation. On the other hand, they must continuously seek competitive reductions in the costs of service delivery and management.
Yixin Diao +4 more
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Science in China Series F: Information Sciences, 2008
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Bo Yang 0013 +2 more
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Service Engineering for the Internet of Services
2009The Internet and the Web have extended traditional business networks by allowing a Web of different digital resources to work together to create value for organizations. The most industrialized countries have entered a post-industrial era where their prosperity is largely created through a service economy.
Jorge Cardoso 0001 +2 more
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Service Multipliers, Service Visibility
Design Management Review, 2014Public service providers can actually suffer as a result of front‐ and back‐office processes that are so efficient they may be invisible to customers. To expose their service quality and social impact to customers and funding officials, these providers need to redesign their service spaces, physical and online, and reveal the multipliers they use to ...
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Shadow Services And Legal Services
Problems in Economics, 1989The problem of balance in the market for goods and services remains extremely acute. In 1986-87 alone, the shortfall in the sale of consumer goods was 22 billion rubles and the shortfall in the sale of consumer services was 4.5 billion rubles compared with the plan. Savings bank deposits during these years increased by 46 billion rubles. The population
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Service Computing for the Service Economy
2008World economies have effectively moved to a service economy where at least 75% of the GDP of most western countries is in the service sector. A large percentage of the service economy is in the government and commerce sectors. For instance, advances in e-government and e-commerce technologies have opened up new markets to provide client-centric ...
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