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Creating customer value in online grocery shopping

International Journal of Retail & Distribution Management, 2002
This paper argues that there are four different ways in which customer value can be created in electronic grocery shopping, but that the chosen business model will set limits to whether – and to what extent – the firm will be able to offer value‐adding services for consumers. The relationship between business models and customer value in online grocery
Jelassi, Tawfik   +2 more
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Fair Value Opinion Shopping

SSRN Electronic Journal, 2015
ABSTRACT This study reports the results of an experiment designed to provide empirical evidence related to fair value opinion shopping. The experiment provides initial evidence that managers are likely to shop for fair value opinions from external valuation professionals in the absence of a requirement to disclose that behavior to the ...
openaire   +1 more source

Profiling ROPO Shoppers: Shopping Value Perspective

Business Perspectives and Research, 2022
Today’s consumers are multichannel shoppers, that is, they have many channel options for searching product-related information and purchase. This study focuses on one such form of multichannel shopping behavior of online search and offline purchase sequence known as ROPO (research online and purchase offline) behavior in the post-COVID-19 pandemic ...
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Time Value of Shopping

2018
In general, travel time and travel fares are different by travel means. With the travel time transformed into money terms by time value of travelers, which can be estimated by data of modal choices, the generalized travel cost is defined as the sum of travel fares and the money term travel time. It enables one to compare different travel modes in terms
Saburo Saito, Kosuke Yamashiro
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Shopping value orientation: Conceptualization and measurement

Journal of Business Research, 2014
Abstract Consumers exhibit diversified shopping value in a highly competitive retail environment, which entails investigating multiple dimensions of consumer shopping value orientation that are important in determining an appropriate retail approach.
Youn-Kyung Kim   +2 more
openaire   +1 more source

Hedonic and utilitarian shopping values in airport shopping behavior

Journal of Air Transport Management, 2015
This study aims to examine airport travelers' shopping decision mechanisms based on a value–attitude–behavior framework. In particular, the proposed model investigates the complex relationships between pairs of shopping values (hedonic versus utilitarian), attitudes (cognitive versus affective), and behavior (repatronage intention versus retailer ...
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Consumer shopping value for retail brands

Journal of Fashion Marketing and Management: An International Journal, 2005
PurposeTo examine whether consumers value the in‐store experience that retailers provide as part of the store as brand concept.Design/methodology/approachA sample of young adult consumers (N=188) was surveyed using a self‐administered questionnaire.
Jason M. Carpenter   +2 more
openaire   +1 more source

Customer Value and Shopping Experience

2015
Many trends have characterized the modern retailing, including the competition between the brick and mortar and online stores. Brick and mortar stores have to find new ways to create shopper value making the act of buying a moment of pleasure. In order to obtain success on shopper experiences strategies it is important to consider tangibles and ...
Beatriz Cavalcante Chamie   +2 more
openaire   +1 more source

Personal values and mall shopping behaviour

International Journal of Retail & Distribution Management, 2012
PurposeThe purpose of this paper is to identify underlying personal values that determine the mall shopping behaviour of Chinese consumers and to propose shopping intention as an additional mediator that enhances the value‐behaviour link.Design/methodology/approachA self‐administered web‐based survey with convenience sampling was used to collect the ...
Yuanfeng Cai, Randall Shannon
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Information Technology in Value Shop Activities

International Journal of Knowledge Management, 2007
It has long been argued that knowledge reuse is positively related to the extent of information technology use in organizations. This article reports results from an exploratory survey of police investigation units in Norway to develop a research model linking knowledge reuse to IT use.
Rune Glomseth, Petter Gottschalk
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