Results 251 to 260 of about 10,031 (298)
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The Personal Side of Street-Level Bureaucracy
Urban Affairs Quarterly, 1986Despite much evidence that municipal services are delivered mostly without significant class bias, suspicions remain that municipal administrators discriminate against the disadvantaged, particularly in one-to-one citizen-administrator interactions. This research develops evidence on that possibility by examining how helpfully and courteously citizens ...
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Street-level bureaucracy in weak state institutions: an introduction
The aim of this chapter is to introduce the book and present its main arguments. The book explores how street-level bureaucracies in conditions of weak and precarious institutions affect public service delivery, citizens’ experiences of the state, and public policy implementation.Gabriela Lotta +2 more
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The Art of Improvisation and Street-Level Bureaucracy
Public Voices, 2016This article explores the similarities and differences between the art of improvisation and street-level bureaucracy. By offering a new framework that points out the similarities between bureaucratic discretion and improvisation, we see how street-level bureaucracy has artistic elements, which can be helpful in expanding our understanding of this ...
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A story of toilets in street-level bureaucracies
Scandinavian Journal of Management, 1994Abstract This article is a story about Finnish street-level bureaucracies. It deals with a small segment of a wider setting referred to as “the bureaucratic space and things”. The story focuses on a toilet for male clients in an Employment Service Agency.
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Street-Level bureaucracy in public administration: A systematic literature review
Public Management Review, 2023Ahrum Chang, Gene A Brewer
exaly
Street-level bureaucracy in weak state institutions: a systematic review of the literature
International Review of Administrative Sciences, 2023Rik Peeters, Sérgio A Campos
exaly