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Recontextualizing street‐level bureaucracy in the developing world
Public Administration and Development, 2021AbstractThis Special Issue was driven by the need to better understand the theoretical, methodological, and practical implications of the growing mobilization of the street‐level bureaucracy (SLB) analytical framework in the study of state action and policy implementation in the developing world.
Gabriela Lotta +3 more
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A formal model of street-level bureaucracy
Rationality and Society, 2021Different from a classic Weberian bureaucracy, public service bureaucrats directly interact with citizens at the frontlines of government. These first responders use their discretion to meet some citizens’ needs but deliberately overlook the other clients. What lies beneath the street-level bureaucrats’ behavior in their contacts with citizens?
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Understanding street-level bureaucracy
2015Part One: Introduction Introduction: defining and understanding street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurelien Buffat The inside story: street-level research in the US and beyond ~ Evelyn Z. Brodkin Part Two: Delivering services and benefits: street-level bureaucracy and the welfare state Discretionary payments in social assistance ...
Michael Hill +2 more
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Street-Level Bureaucracy and E-Government
Public Management Review, 2013With the intensive use of information and communication technologies, governments are transforming into e-governments. While public management research has given increased attention to this subject lately, this article reviews the limited literature that deals with the impacts of e-government technologies on street-level bureaucracies.
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The Art of Improvisation and Street-Level Bureaucracy
Public Voices, 2016This article explores the similarities and differences between the art of improvisation and street-level bureaucracy. By offering a new framework that points out the similarities between bureaucratic discretion and improvisation, we see how street-level bureaucracy has artistic elements, which can be helpful in expanding our understanding of this ...
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Are Immigrants Welcome? A Study of Street-Level Bureaucracy [PDF]
SSRN Electronic Journal, 2015 This article develops a better understanding of what factors shape street-level bureaucracies’ administrative practices towards immigrants. Street-level bureaucracies play an important role in helping immigrants integrate into society and the community.
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Caseloads, Performance, and Street-Level Bureaucracy
Urban Affairs Quarterly, 1981It is well known that staff in public agencies have substantial discretion in carrying out their tasks. And it is widely claimed that heavy caseload pressure exacerbates such discretion. This study tests models of discretionary behavior induced by heavy caseloads in public agencies. It finds strong support for the argument that, facing both high short-
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A story of toilets in street-level bureaucracies
Scandinavian Journal of Management, 1994Abstract This article is a story about Finnish street-level bureaucracies. It deals with a small segment of a wider setting referred to as “the bureaucratic space and things”. The story focuses on a toilet for male clients in an Employment Service Agency.
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Street-Level Bureaucracy and the Response to Citizen Grievance
2023Bureaucracy is a problem in relationships between citizens and state. The critical interface for the democratic state remains the everyday relationships between street-level bureaucrats and citizens. As a result, public authorities are the linchpins of democratic practice. Both sides of the relationship require careful nurture, especially at moments of
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The Theory of Street-Level Bureaucracy
Administration & Society, 1987The characterization of decision making by the theory of street-level bureaucracy is subjected to critical analysis. Its similarities to several classical assumptions, common to bureaucratic discourse, are noted. An alternative "political" discourse and a complementary framework are explicated to advance the theory of street-level bureaucracy.
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