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Street-level bureaucracy in weak state institutions: an introduction
The aim of this chapter is to introduce the book and present its main arguments. The book explores how street-level bureaucracies in conditions of weak and precarious institutions affect public service delivery, citizens’ experiences of the state, and public policy implementation.Gabriela Lotta +2 more
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Street-level bureaucracy research and the specification of national culture
2019Research in street-level dynamics shows that street-level bureaucrats play a unique role in policymaking. Since the publication of Lipsky’s (1980) book on street-level bureaucracy, many contributions have been made helping us to understand what happens at the street level of welfare states’ public administration, as well as in the interactions between ...
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AI technologies and the reconfiguration of discretion in street-level bureaucracy
In this chapter, we review scholarly research on AI technologies in street-level bureaucracy and introduce the concept of ‘algorithmic discretion’ to define a new technology-supported paradigm in street-level discretion. We suggest that algorithmic discretion drives three major trends in public administration which affect key values and operating ...Peter André Busch +1 more
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Street Level‐Bureaucracy: The Dilemmas Endure
Public Administration Review, 2011openaire +2 more sources
, 2016 Discrimination and representation in street-level bureaucracies
2019Nadine Raaphorst, Sandra Groeneveld
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Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Public Management Review, 2014Lars G Tummers, Victor Bekkers
exaly