Customer switching intention from home delivery to smart locker delivery: Evidence from Vietnam [PDF]
Innovative MarketingThe purpose of this study is to uncover evidence on the factors influencing switching intention from home delivery to smart lockers in the last-mile delivery service.
Nguyet Nguyen +3 more
doaj +2 more sources
Predicting Switching intention Among Generation Z (Study on Shopee App) [PDF]
Value : Jurnal Manajemen dan AkuntansiStudies that focus on the interaction of variables related to system quality, information quality, and service quality, as well as their effect on user satisfaction and subsequent intentions to switch to alternative e-commerce platforms can provide a ...
Putri, Viajeng Purnama
core +2 more sources
The Effect of Push, Pull, and Mooring Factors on Customers’ Switching Intention to Green Cosmetics
Gadjah Mada International Journal of Business, 2023 Nowadays, consumption patterns concern consumers since they have negative impacts on environmental sustainability. Marketers have conducted some efforts to create eco-friendly products.
Asri Sekar Mawar Firdausi +1 more
doaj +2 more sources
Switching Intention in Halal Cosmetics Products
Jurnal Ekonomi, Bisnis & EntrepreneurshipThe purpose of this research is to examine the switching intention towards Wardah Cosmetics products using the push-pull-mooring theory. The push factors tested in this study are dissatisfaction with the brand image factor, and the mooring factor is switching cost The technique used in this study is purposive sampling.
Yessy Fortunania Sutanto +2 more
openaire +3 more sources
MUSLIM WOMEN SWITCHING INTENTION TO HALAL COSMETIC: PUSH-PULL-MOORING MODEL APPLICATION
Journal of Islamic Monetary Economics and Finance, 2023 This study focuses on the factors that contribute to switching intentions from non-halal cosmetics to halal cosmetics by Muslim women in Indonesia. Using a questionnaire and purposive sampling, we compile data from a total of 236 women who use halal ...
Galuh Tri Pambekti +2 more
doaj +2 more sources
Customer Switching Intention: The Integrated Framework of Disconfirmation Theory
Media Ekonomi dan Manajemen, 2023 Due to growing competition, customer retention has become a big problem in many service companies. Within a conceptual model for consumer switching intention, this article examines the influence of customer experience, customer satisfaction, and ...
Widya Prananta +3 more
doaj +2 more sources
Configurational analysis of conditions influencing customers' channel switching intention in omnichannel retailing: a fuzzy-set analysis. [PDF]
Qual Quant, 2023 This research examined the interplay among personal factors, namely channel lock-in, cross-channel synergy, attribute-based decision making (ADM); environmental factors, namely others’ past switching behaviour (OPB), pressure to switch from others (PSO);
Van Nguyen AT +3 more
europepmc +2 more sources
Factors affecting university students switching intention to mobile learning: a push-pull-mooring theory perspective. [PDF]
Educ Inf Technol (Dordr), 2023 Adopting technology by its intended users is one of the most important contributors to that technology’s success. Therefore, the success of mobile learning (ML) depends on the students’ acceptance of the method.
Lisana L.
europepmc +2 more sources
The Effect of Consumer’s Perceived Quality, Satiation and Satisfaction on Switching Intention (Case under study: Italian Restaurants in Tehran) [PDF]
مدیریت بازرگانی, 2016 Maintaining customer interest to repurchase is an important issue in today's competitive market of Italian restaurants in Tehran. Therefore, determining the reasons that caused switching intention in customers, can be leading to arrange marketing ...
Zohreh Dehdashti Shahrokh +1 more
doaj +1 more source
Fair-Weather Voters: Personality and Vote Switching Intentions
Political Studies Review, 2023 While numerous explanations for vote-switching have been proposed (e.g. declining rates of partisanship, ideological shifts, partisan ambivalence, change in policy preferences), far less work has examined the personality profile of people more likely to engage in this behaviour.
Scott Pruysers, Julie Blais
openaire +2 more sources