A closer look at customer experience with bundle telecommunication services and its impacts on satisfaction and switching intention [PDF]
Journal of Marketing Analytics, 2023 The telecommunications sector faces a major challenge of high customer churn. Despite this, there is still a lack of research that explores the switching intention for telecommunication services, particularly with bundle services that currently dominate ...
Ribeiro H +3 more
europepmc +2 more sources
Cogent Business & Management, 2022 Negative disconfirmation will usually lead to switching behaviour and attenuate customers’ repurchase intentions, a behaviour that will undercut businesses’ profitability.
Muhammad Mazhar +4 more
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Striatal Activity during Intentional Switching Depends on Pattern Stability [PDF]
The Journal of Neuroscience, 2010 The theoretical framework of coordination dynamics posits complementary neural mechanisms to maintain complex behavioral patterns under circumstances that may render them unstable and to voluntarily switch between behaviors if changing internal or external conditions so demand. A candidate neural structure known to play a role in both the selection and
DE LUCA, CINZIA +4 more
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Redefining The Concept of Consumer Switch Intention: A Literature Review
Majalah Ilmiah Bijak, 2022 The aim of this paper is to redefine building switching intentions by analyzing the concept of consumer switching intentions. The study of consumer switching intentions was carried out by identifying the definition of consumer switching intentions.
Satriadi Satriadi +3 more
doaj +1 more source
A Structural Framework for Switching Intention in the Cambodian Banking Industry [PDF]
The Retail and Marketing Review, 2021 Switching intention can significantly lead to customer switching, which severely damages a service firm’s number of customers and profits. Thus, the objective of this research was to help bank managers identify the significant factors regarding switching
L Kim , Dr T Jindabot
doaj
The Effect of Cognitive and Affective trust on Sport Fan Behavior after Team’s Loss: A case of the US men’s national soccer team viewership [PDF]
Cheyuk gwahag yeon-gu, 2021 Purpose The purpose of this study was to examine the role of trust on sport fan behavior following the favored team’s loss. Methods Online survey modes were employed to collect the data.
Namkyeong Jang, Jisuk Chang, Yukyoum Kim
doaj +1 more source
THE ROLE OF SERVICE RECOVERY IN MODERATING THE INFLUENCE OF SERVICE QUALITY AND VARIETY-SEEKING BEHAVIOUR TOWARD SWITCHING INTENTION: A CASE STUDY ON GUESTS OF THE SAMAYA UBUD [PDF]
Eurasia: Economics & Business, 2023 Hotel management needs to be able to keep their guests from switching to another hotel. This study aims to collect information related to the relationship between service quality, variety-seeking behaviour, and service recovery on the switching intention
Mahardika I G.W. +2 more
doaj
Components of Switching Intentional Set
Journal of Cognitive Neuroscience, 2002 Abstract Despite the intuition that we can shift cognitive set on instruction, some behavioral studies have suggested that set shifting might only be accomplished once we engage in performance of the new task. It is possible that set switching consists of more than one component cognitive process and that the component processes might ...
Rushworth, M, Passingham, R, Nobre, A
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A modified weighted log-rank test for confirmatory trials with a high proportion of treatment switching [PDF]
, 2020 In confirmatory cancer clinical trials, overall survival (OS) is normally a primary endpoint in the intention-to-treat (ITT) analysis under regulatory standards. After the tumor progresses, it is common that patients allocated to the control group switch
Bore, Alexander +3 more
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Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2020 This study aims to determine and assess the impact of Corporate Social Responsibility (CRS) on brand-customer relationship quality and brand switching intention.
Trần Nguyễn Khánh Hải +1 more
doaj +1 more source