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Total Management, Not Total Quality Management

Journal For Healthcare Quality, 1990
Part I: "The Quality Problem is Real." Hospitals fail because of management. This failure is primarily a result of a lack of a total management (TM) approach. This leads to a crazy quilt of individual add-on programs and projects which struggle to survive in a management climate of constant crisis and reactivity.
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Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management

Proceedings of the 9th International Conference on Information Management and Engineering, 2017
Data quality (DQ) is an important issue for modern organizations, mainly for decision-making based on information, using solutions such as CRM, Business Analytics, and Big Data. In order to obtain quality data, it is necessary to implement methods, processes, and specific techniques that handle information as a product, with well established ...
Maritza M. C. Francisco   +3 more
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Total Quality Management in a Hospital

QRB - Quality Review Bulletin, 1992
The adaptation of the management philosophy and tools of total quality management (TQM) to the modern American hospital, its staff, and physicians is a major challenge facing health care today. The TQM "bandwagon" is one that hospitals both want to--and are required to--jump on, insofar as TQM is now part of the revised Joint Commission standards [Ed ...
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Total Quality Management

Journal of Customer Service in Marketing & Management, 1996
Der Begriff „Total Quality Management“ (TQM) entwickelte sich aus dem ursprunglichen Qualitatsverstandnis als Ubereinstimmung von spezifizierten mit tatsachlich festgestellten Merkmalswerten von Produkten. Die Lernfahigkeit speziell der japanischen Unternehmen zeigt sich in der Wandlung des Begriffsinhaltes der Qualitat ab 1950, als die japanischen ...
Rolf Staal, Veit Buch
  +4 more sources

Into Battle with Total Quality Management

International Journal of Health Care Quality Assurance, 1993
Total quality management is the systematic way of improving quality while containing costs. In the elderly care unit at a hospital, a framework for TQM was installed using the patient trail to understand processes of care delivery, and basing its foundations on the principles of putting patients first, getting the service right first time, meeting and ...
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Total Quality Management

JONA: The Journal of Nursing Administration, 1991
Total quality management (TQM) can offer nursing practical solutions to the "best for less" dilemma when specifically adapted to the needs of the nursing profession and individual nursing service departments. The author explains the TQM philosophy and its principles, presents strategies that may be used by nurse executives interested in integrating TQM
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Total Quality Management

International Journal of Quality & Reliability Management, 1994
Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.
R.R. Lakhe, R.P. Mohanty
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Total quality management

European Journal of Operational Research, 1989
Quality has to be managed; it does not just happen because people believe it is a good thing. The nature of total quality managment is explained and the importance of interface relationships necessary if the “quality chain” is not to be broken are emphasised.
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Total Quality Management

Cornell Hotel and Restaurant Administration Quarterly, 1999
Eight hotel managers in Valencia, Spain, identified what criteria they considered important for a hotel's TQM program. Those findings were then compared to the results of standard EFQM studies (European Foundation for Quality Management), and the differences noted and analyzed.
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Total Quality Management

2012
An exclusive total quality management (TQM ) details are provided. Charts containing organization, master plan, design standards, and concurrent engineering are the main focus of this chapter.
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