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Total Quality Management practices and work-related outcomes
International Journal of Quality & Reliability Management, 2019Purpose The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher education institutions (HEIs). It also examines the mechanism through which TQM practices affect the
M. N. Khan +2 more
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Introducing total quality management
Nursing Standard, 1992Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.
Karen Evans, George English
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1997
American industry finally “got it” during the early 1980s; the discovery of Deming’s methodology is generally given credit. The work of Philip B. Crosby (Quality is Free)[1] and J.M. Juran (Quality Control Handbook)[2] is also mentioned prominently.
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American industry finally “got it” during the early 1980s; the discovery of Deming’s methodology is generally given credit. The work of Philip B. Crosby (Quality is Free)[1] and J.M. Juran (Quality Control Handbook)[2] is also mentioned prominently.
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The benefits of total quality management
Computerized Medical Imaging and Graphics, 2001In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we
P. P. Van Rijk +2 more
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, 2017
Purpose The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance.
M. Antunes +2 more
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Purpose The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance.
M. Antunes +2 more
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Entrepreneurial orientation of SMEs, total quality management and firm performance
, 2017Purpose The purpose of this paper is to investigate the effects of entrepreneurial orientation (EO) and total quality management (TQM) on the performance of small- and medium-sized manufacturing enterprises. Design/methodology/approach
Saumyaranjan Sahoo, S. Yadav
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Quality costs and total quality management
Total Quality Management, 1992The quality cost in total quality management is one of the most important aspects of the development of a quality management system. In this article a model of a quality management system has been developed incorporating the quality cost of the organization.
Dahlgaard, Jens Jørn +2 more
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Total quality management elements and results in higher education institutions: The Greek case
, 2017Purpose The purpose of this paper is to determine the main total quality management (TQM) elements adopted and the respective results achieved by higher education institutions (HEIs) in Greece.
Evangelos L. Psomas, J. Antony
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Into Battle with Total Quality Management
International Journal of Health Care Quality Assurance, 1993Total quality management is the systematic way of improving quality while containing costs. In the elderly care unit at a hospital, a framework for TQM was installed using the patient trail to understand processes of care delivery, and basing its foundations on the principles of putting patients first, getting the service right first time, meeting and ...
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